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Internet Summit draws thought-leaders, nearly 2,000 attendees to Raleigh

Wednesday, November 16th, 2011

The 2011 Internet Summit drew a record crowd to the Raleigh, NC Convention Center, where the event continues today with a keynote from social media guru Gary Vaynerchuk and sessions delving into the nitty-gritty of social media marketing, digital analytics, mobile, cloud computing, startup fund-raising and more.

The more than 120 speakers include representatives from Google, ESPN, Gannet, the Discovery Channel, and StumbleUpon, and other top digital brands.

Even the roomy conference rooms at the Raleigh Convention Center were packed with attentive listeners, many tweeting and taking notes on laptops.

Photos by Renee Wright and Allan Maurer

ABC at Internet Summit

ABC-11 WTDV Raleigh crew filming at the Internet Summit Tuesday afternoon.

Vaynerchuk book

Social media guru Gary Vaynerchuk will keynotes at the Internet Summit Wednesday. Attendees received a free copy of Vayerchuk's book, "The Thank You Economy."

session at summit

Many Internet Summit session were packed, although the spacious conference rooms at the Convention Center seated most.

ChannelAdvisor

Brad Schomber of RTP-based ChannelAdvisor noted "We're hiring. That's why we're here. Link Walls of ChannelAdvisor is also a presenter at the event.

Bronto

Bronto, an email and marketing automation software firm and an exhibitor at Internet Summit, also said it is hiring.

candy

Exhibitors at the Internet Summit mounted some colorful and tasty displays.

Capstrat

Raleigh Communications Agency Capstrat, both an exhibitor and presentor at the Internet Summit, was highly visible, with representatives in their red, "Fellowship of Enlightened Zealots" fez caps.

raw porter

Demo companies at IS2011 include Charlotte-based startup rawporter, a mobile app that can help people capture news and get both pay and credit.

reception

The networking reception, which ran from 6 p.m. until 8 p.m. Tuesday evening, is always a popular end to a packed day. It included wines, a selection of North Carolina beers, shrimp and grits, roast beef, and a great deal of networking.

Social media marketing hints from ChannelAdvisor

Monday, November 14th, 2011

ChannelAdvisorJust what are retailers using Facebook and Twitter for marketing doing succesfully?

We asked Link Walls, director of product management at ChannelAdvisor, a global e-commerce software provider that helps retailers sell more across online channels. Walls is hosting the social media marketing session at the Internet Summit Conference, taking place Tuesday and Wednesday, November 15-16,  at the Raleigh, NC Convention Center.

Walls filled us in on some the trends ChannelAdvisor is seeing:

“Right now,” he says, “increasing brand recognition on Facebook and Twitter seems to be very valuable to retailers.”

He adds, “Since February, we’ve published the Facebook Commerce Index that tracks the fan counts of the top 500 online retailers that have Facebook pages. Through this we’ve been able to analyze how retailers are acquiring more fans and shoppers with a variety of promotions and campaigns. Retailers are really putting a lot of time and effort into engaging fans on Facebook, as Liking a brand gives them the ability to send you updates. ”

He also noted, “We’re closely watching Facebook and think that Facebook Commerce has great potential to become a new channel for online retailers.”

How Levi’s is belting its jeans on Facebook

We asked Walls what Facebook marketers are doing to sign up fans and keep them engaged.

“Within the Facebook Commerce Index (FBCI), we’ve been watching how retailers are campaigning to increase their fans, and each month it is interesting to evaluate the various ways that retailers are gaining attention—some focus on giveaways, others on community involvement and humanitarian efforts,” he said.

“One example that’s pretty interesting from the FBCI is Levi’s, which has secured a place in the Top 25 for months now.  However, where most top social-savvy brands see a 1-5% increase each month, Levi’s clocked 9% growth in October.

“Whereas most Facebook pages are quickly becoming one-visit stops for users looking to score discounts or free products, Levi’s is setting itself apart by structuring its Facebook page around a global, long-term campaign to support Water.org, which has been the main focus of the page since it was created.

Narrowing page focus

“Narrowing its page focus has allowed Levi’s to build on its campaign with quality content, from lengthy documentaries of “Pioneers for Water” to celebrity endorsement videos and real-time pledges. By creating a movement to sustain customer engagement, Levi’s is more likely to increase brand awareness, and ultimately ROI, in the long-run.”

ChannelAdvisor helps more than 3,000 retailers, including renowned brands like Dell, Jockey and ULTA, sell more online with best-in-class software and services for eBay, Amazon, Buy.com, Google, shopping engines and more. It was recently recognized on Triangle Business Journal’s list of Best Places to Work for 2011 and is a finalist for the North Carolina Technology Association Best Product/Service Technology Company Award.

To learn more about ChannelAdvisor’s global expansion, expert software offerings and career opportunities, visit booth #18 during the Internet Summit or visit www.channeladvisor.com.

ChannelAdvisor Director of Product Management Link Walls will host the Social Media Marketing session on November 16th at 4:20 p.m. EST.

Online shoppers increasingly rely on product reviews, social media

Monday, October 3rd, 2011

Scot Wingo

Scot Wingo, CEO, ChannelAdvisor

“If you build it, they will come” no longer works for online retailers:  heading into the holiday shopping season, a new survey reveals that active online shoppers increasingly rely on online product reviews as a key element in their buying decisions.

The survey also found they’re increasingly interacting directly with vendors through social media sites like Facebook and Google+, and shows that deal sites such as Groupon and LivingSocial soared in popularity.

The fourth annual Global Consumer Shopping Habits Survey was conducted by ChannelAdvisor, a global e-commerce platform provider that enables retailers to sell more across online channels. The survey included responses from participants throughout North America, Europe and Australia.

With the global economy in a continued weakened state, the company noted that consumer preferences are more important than ever for retailers to take into account as they work to stay profitable during the all-important holiday season and beyond.

Peer-based product reviews are one of the most important factors in the buying decisions of online shoppers, according to the ChannelAdvisor survey.  Ninety percent of shoppers around the world who answered the survey said they read product reviews from other shoppers before buying, with 83 percent saying the reviews affect whether they actually purchase an item.  In the United States alone, almost half of the respondents (48 percent) said they have posted an online review as well.

“Consumers are increasingly diversifying the places they shop online, which is reflected within this survey and further highlights the need for retailers to expand their reach on every e-commerce channel, including mobile and social,” said Scot Wingo, ChannelAdvisor’s chief executive officer.

“The development of emerging channels within the past year is staggering, supporting our belief that these channels are more than just passing trends. The survey reveals how influential social networks have become, as well as their potential to drive e-commerce moving forward.”

Customer sentiment has increasingly migrated as well to social media sites in the last year, with more than half (53 percent) of those responding to the survey saying that product comments posted to retailers’ Facebook and Twitter pages play a role in their buying decisions.

Increasingly, those retailers are aware of the sites’ growing importance in their efforts, and are seeking to engage potential and existing customers online; the survey indicates their efforts are taking hold.  More than one-third of the respondents (34 percent) said they have become “fans” of retailers on Facebook; that number is much higher in the United States, where 46 percent said they have done so.

In addition, 83 percent said they are likely to visit a retailer’s website if it’s been recommended by a Facebook friend.

Other findings from the ChannelAdvisor survey include:

  • Google continues as the clear number-one choice globally among online shoppers as a starting point for product searches;
  • Purchases made via mobile phone have more than tripled in the past year, to 31% of those responding to the survey (but online shoppers say using tablet computers, like the iPad, is far easier);
  •  Thirty percent of shoppers worldwide say they are using barcode scanning applications (like eBay’s RedLaser) as an element in their buying decision; and
  •  “Deal of the day” sites, like Groupon and LivingSocial, have leaped in popularity, with about half of all respondents in the United States saying they use both sites frequently.

A copy of the survey results is available for review at go.channeladvisor.com/US-eBook-2011-Consumer-Survey.html.

Victoria’s Secret heads top 25 retailers in Facebook fans, Walmart gaining

Friday, July 15th, 2011

Scot Wingo

Scot Wingo, CEO, ChannelAdvisor

RESEARCH TRIANGLE, NC – Victoria’s Secret has more than 14 million Facebook fans to lead top 25 retailers with Facebook pages, according to the June ChannelAdvisor Facebook Commerce report for June. The sexy lingerie retailer gained 6 percent in June, the report says. Other retailers with hoards of Facebook fans include Adidas Originals in the number 2 spot with more than 10 million fans, and Walmart, up from sixth place to fourth with 7 million plus.

Scot Wingo, CEO of ChannelAdvisor says, “We’re seeing retailers become more savvy and aggressive with promotions on Facebook–many angling to drive traffic back to their website or to brick and mortar stores. Also, retailers are encouraging viral marketing by asking fans to share products they like with friends in order to take part in a promotion or discount. It’s clear that retailers are working to engage fans rather than just collect them.”

The June report notes that the total Facebook fan count jumped from 201 million to 213 million from May to June. Here’s the May report for comparison.

The full report tracks the top 25, top 25 growers and the top 25 percentage growers among retailer Facebook pages.

It includes a brief analysis of how Victoria’s Secret maintains its top position – without mentioning pictures scantily clad women, which we suspect may be helpful.

Walmart is still growing and the report looks at what they’re doing to spur that growth, such as “Always something more than the typical wall posts,” such as surveys and this month, giving away free movie tickets to Cars 2.

ChannelAdvisor is a software as a solution (SaaS) provider that enables retailers to sell more online across multiple channels, all through a single interface.

 

ChannelAdvisor conference tackles ways to accelerate e-commerce

Wednesday, April 6th, 2011

ChanneladvisorDURHAM, NC – ChannelAdvisor’s annual e-commerce conference, Catalyst, is taking place this week at the Washington Duke Inn & Golf Club. Attendance at the sold-out conference hit more than four hundred retailers and industry leaders. The  conference theme this year is “Accelerate Your E-Commerce”.

Scot Wingo, CEO of ChannelAdvisor says, “Highlights of this year’s conference includes the latest trends in e-commerce that people want to learn about – topics like cross-channel selling, mobile, social and search.”

In addition to ChannelAdvisor, presenters included representatives from Walgreens.com, Lucky Brand Jeans,  Google, eBay, eBags.com,  Crocs and Under Armour.

Big announcements from ChannelAdvisor include that they will support the new Sears Marketplace and are launching a new blog focused solely on helping retailers figure out Facebook Commerce: www.facebookcommercestrategies.com

Some of the hot topics at the conference include mobile, tablet and social commerce.  Attendees and speakers shared about the constantly changing e-commerce channel options, what’s working now in different channels, emerging online selling opportunities, and how to optimize and measure online marketing and selling. — Ellen Shannon

ChannelAdvisor event bringing stellar lineup to Durham in April

Wednesday, March 2nd, 2011

ChannelAdvisorRESEARCH TRIANGLE, NC – ChannelAdvisor, a software and services solution provider that enables online retailers to sell more across e-commerce channels, is bringing a stellar lineup of ecommerce speakers and participants from Google, eBay, Yahoo!,  and PayPal, among others, to its annual Catalyst conference networking event April 4-6.

Accelerate Your E-Commerce is thetheme of the conference, which is being held  at the Washington Duke Inn & Golf Club in Durham, NC.

We have attended these intimate events and they make it easy for those who attend to connect with top executives from major companies.

“This year’s Catalyst agenda includes our most exciting line-up of keynote speakers and presenters yet,” said Scot Wingo, CEO of ChannelAdvisor.

“We’re thrilled to have Google, eBay, Yahoo!, PayPal, Sears Marketplace and dozens of others on board to anchor this year’s event. Catalyst is an invaluable experience for attendees, bringing together the most contemporary e-commerce visionaries to address the latest technologies and trends. If you’re in online retail today, this event is a must attend.”

Leaders from the following companies are currently slated to participate:

  • Google
  • Forrester Research
  • eBay
  • eBags
  • Sears Marketplace
  • Crocs
  • Lucky Brand Jeans
  • Plow & Hearth
  • PayPal
  • Yahoo!
  • Buy.com
  • Shipworks
  • Ingram Micro Logistics
  • Cloud Conversion
  • Listrak
  • eAccountable

For more information see: www.channeladvisor.com/catalyst/us/.

Jason Caplain builds better entrepreneurs over bagels

Wednesday, January 19th, 2011

Joe Procopio

Joe Procopio

By Joe Procopio

I’m an entrepreneur and I also consult to entrepreneurs. This kind of consulting is so much fun that I can’t even put it into words. It’s inspiramindblowingtastic. And although the questions I purport to answer are mostly along the lines of “how do I build this?”, I also get a lot of “how do I fund this?”

I like those questions, but the answer I give usually isn’t the smile-producing kind. This is because the answer isn’t what people want to hear. What people want to hear is: “Call this guy. Give him the secret handshake. Sign the term sheet.”

 

How to Get Rich in Two Easy Steps

What I usually tell them is: “Build something everybody has to have then prove to everyone you know who has money how they can invest that money in your thing and make a substantial return on their money.”

“Also hard work.”

Rich Uncle Moneybags

 

Most entrepreneurs are ready for hard work, and the ones that aren’t usually abandon the fancy business cards and the WordPress site and return to the cubicle from whence they came. The problem is that most entrepreneurs don’t know a whole lot of people with a whole lot of money.

If you are indeed that fortunate breed of entrepreneur, then Godspeed – go build that airline to the moon.

As for the rest of you, you’re going to have to hustle.

The Hustler

In working with what is now dozens of startups, I’ve attempted to beat down so many doors that I’m like a thief on a safe with a stethoscope and those cool fingerless gloves.

“Oh, what’s that? A Protex-A-Lot 5000? Give me 30 seconds.”

People like me are described as, for lack of a more professional label, hustlers. Keep in mind though, this is not the kind of hustler like the kids talk about today with their Iced-T and their OGs. I’m talking more along the lines of, say, Pete “Charlie Hustle” Rose.

Oddly enough, I too like to bet on sports.

My Lock of the Week

 

Jason Caplain doesn’t hesitate to talk to those who hustle. He’s a General Partner with  Southern Capitol Ventures, a just-turned-ten-years-old VC firm behind companies like Motricity, ChannelAdvisor, ReverbNation, eTix, Zift Solutions, Artus Labs, and so on and so on.

Jason Caplain

Jason Caplain

Jason talks to me not because of my awesome haircut or penchant to buy the first round, it’s because he’ll talk to anyone who will bust down any door in order to get to someone who will listen or help or point them in the right direction.

However, a lot of entrepreneurs aren’t the door-busting type. They’re the brilliant artist geniuses who are too busy coding and working to get their story out.

Calling All Entrepreneurs

So it became good business for Jason to reach out to them. Southern Capitol started doing this years ago with Calling All Entrepreneurs, an open-to-all, one-on-one ten-minute quick pitch and Q&A that they held in Raleigh as well as in Charlotte, Greensboro, Atlanta, Northern VA, and Baltimore.

They’d hear up to 30 companies in a single day and more than once held sessions until midnight in a hotel lobby.

It was tough for the entrepreneur to get their idea compacted into those 10 minutes, so they added coffee and expanded the blocks to 30 minutes. But they soon discovered that, beyond the initial relationship with the entrepreneur, the overall effectiveness of the sessions began to wane after a while.

Entrepreneur’s Breakfast

So why not have an entire meal, skip the pitch, and turn it into a group discussion?

Bingo.

This became the Entrepreneur’s Breakfast which Southern Capitol has now held in all of their target markets. The structured pitch is gone, replaced by a group discussion of whatever the entrepreneurs are interested in. It’s not always about the money – there’s prospects, customers, product, other employees, other relationships that need to be built.

Plus, now the entrepreneurs build relationships not just with Southern Capitol, but also with the other entrepreneurs in the room, who sometimes have best advice. There have even been a couple of occasions where people have met at the breakfast and gone on to found new companies together.

Hustlermaker

The breakfasts serve to make Southern Capitol more accessible, and also help to clear up a lot of the myths and misunderstandings about VCs. They don’t all wear top hats and monocles, for instance. This in turn sends a lot of entrepreneurs into second gear.

See, once you know the water isn’t full of sharks, it’s a hell of a lot easier to jump in.

So why is this creation of doorbusters a necessary thing? Because the VCs aren’t exactly flocking to the RTP in search of the next Twitter. Yet. Jason says that he and his partner David Jones have never been to a board meeting where they haven’t booked additional meetings with entrepreneurs in the same location. That isn’t being reciprocated here.

Coffee is for Closers

That’s because the investors are customers, and they don’t know what kind of product is here. And that’s because the salespeople here aren’t out there selling – building and managing those key relationships.

Look. I’m not a salesguy, but I know when I need to be. The same is true for any startup. You’re not only selling a product, but if you’re raising money, you’re selling equity in the company. This isn’t even a metaphor, so I won’t extend it.

Except to say that smart entrepreneurs know that they’re selling $5 bills for a dollar.

VC Secrets Revealed

So why would Jason want this out there for his VC kindred to replicate, and potentially steal all those golden opportunities out from under him?

It doesn’t work like that.

Again, it’s about relationships. The more successful investors and therefore the more successful startups that are coming here, or better yet, located here, the higher the exponential on the overall return. Novak Biddle, Valhalla, Noro-Moseley and others are stopping by regularly for board meetings.

They should be on your list of VCs.

Bust a Door

 

Jason suggests the Price Waterhouse-Coopers Money Tree report as a starting point. Build a list of VCs whose criteria matches your startup (this is crucial, don’t get a reputation for wasting people’s time).

But don’t be afraid to check in with the ones that come here for board meetings, let them know who you are and what your company does, and offer to maybe meet them at the airport. The VCs aren’t flocking, but they are actively looking, a lot of entrepreneurs don’t understand the difference.

The difference is you’ve got to be visible.

Coffee, Bagel, Million-Dollar Advice

And that starts with building your network.  Upcoming Entrepreneur’s Breakfasts will be held in Raleigh on January 31st and February 28th. Remember, they’re strictly for entrepreneurs (no service providers), but are indeed open to everyone.

Make sure you give Jason the secret handshake when you get there.

Jason and Southern Capitol will also be hosting the Venture Outlook 2011 with panelists Tom McMurray, formerly of Sequoia (current angel), Hooks Johnston from Valhalla, John Burke from True Ventures, and Matthew Witheiler from Flybridge on February 9th.

Joe Procopio heads up product engineering for sports media startup StatSheet (statsheet.com). He also retains ownership in consulting firm Intrepid Company (intrepidcompany.com) and creative network Intrepid Media (intrepidmedia.com). He can be reached via twitter @jproco.

Cyber Monday racks up 36 percent growth, says ChannelAdvisor

Tuesday, November 30th, 2010

ChannelAdvisorRESEARCH TRIANGLE PARK, NC – Online store sales grew by a healthy 36 percent among ChannelAdvisor customers, the software and services provider helping retailers sell across e-commerce channels, says.

ChannelAdvisor retailers wrapped up the very active “Cyber 5,” the five days from Thanksgiving to Cyber Monday, with impressive 26 percent same-store sales growth.

“Due to the amount of shopping on Thanksgiving and Black Friday, we initially theorized that the online shopping season was beginning earlier than its traditional Cyber Monday kickoff,” said ChannelAdvisor CEO Scot Wingo.  “Upon seeing the full scope of the Cyber 5, however, the distribution of sales across the days is the same as previous years. Cyber Monday is still the strongest day by far, but growth was robust and steady across all five days.”

Cyber Monday Highlights:

  • ChannelAdvisor’s customers earned $28.7 million in gross merchandise value (GMV) on Cyber Monday, a ChannelAdvisor record
  • ChannelAdvisor processed more than 500,000 transactions on Cyber Monday, which amounts to approximately six transactions per second

Total Marketplaces same-store sales growth was 36.9 percent.

o    Amazon same-store sales continued to surge at 98.1 percent growth

o    eBay same-store sales grew by 14.6 percent

Internet Summit near capacity for event bringing digital thought leaders to Raleigh

Friday, November 12th, 2010

Internet Summit 2010RALEIGH, NC – With only a few days until the event, the Internet Summit 2010 is nearing capacity and says fewer than 40 seats remain available.  The event expects record crowd for one of the nations largest web conferences, which brings more than 100 digital thought-leaders to the Raleigh Convention Center November 17-18th in Raleigh, NC.

Speakers represent top Internet, Media and Information Technology brands such as Microsoft, Google, SAS, Salesforce.com, Yahoo!, ABCNews.com, the Discovery Channel, Yelp, IBM, Cisco, Red Hat, Playboy, StumbleUpon, Autotrader.com, Mashable, ChannelAdvisor, ShopLocal, SkyMall and Lenovo among others.

They’ll be discussing topics such as social media, mobile marketing, search, analytics, cloud computing, big data, geolocation, usability, design and online advertising among many others – attendees walk away from the Internet Summit armed with the latest knowledge in Internet Marketing and business development best practices.

In addition, with numerous networking opportunities at the conference, attendees will develop instant relationships with key industry resources.

NC State expanding Triangle StartupTour

Tuesday, October 12th, 2010

NCSURALEIGH, NC – North Carolina State University, in partnership with Southern Capitol Ventures, a North Carolina-based early-stage venture capital firm, is expanding a program launched three years ago to showcase some of Research Triangle Park’s biggest technology success stories to students in NC State’s Entrepreneurship Initiative .

The expanded program will now include students from other regional universities including Duke University and the University of North Carolina at Chapel Hill. The goal is to have students benefit from the exposure to all the companies they meet and begin to collaborate on their own ventures.

The next event will be held on October 22, 2010, with approximately 20 students from three universities participating.

Triangle Start-up Tour

The Triangle Start-Up Tour has experienced outstanding participation over the last three years with the participation of following companies:

Argyle Social, Bandwidth.com, Bluestripe Software, Bronto Software, Burt’s Bees, Canvas On Demand, Capitol Broadcasting, ChannelAdvisor, Cisco, Cree, Digitalsmiths, eTix, Global Value Commerce, Hosted Solutions, iContact, Inspire Pharmaceuticals, Pocketgear, Preation, Red Hat, ReverbNation, SAS, SciQuest, SchoolDude, SchoolHouse, ShareFile, Spoonflower, Square 1 Bank, StatSheet, StrikeIron, The Venue Network, Therasim and Zift Solutions.

This program is similar in many ways to the NC State Entrepreneurship Initiative’s annual Spring Break field trip to Silicon Valley, where students have toured companies like Facebook, Apple, Google and Kleiner Perkins.

Usually, a founder or senior-level executive talks about the history of the company, what they are doing today and answers questions from students.  Dr. Tom Miller, the EI’s executive director and vice provost for Distance Education and Learning Technology, has led that Silicon Valley trip for the last eight years.

Better known in Silicon Valley than our own backyard

“Several years ago, Bill Campbell, the chairman of Intuit, heard we were coming to town and changed his schedule so that he could meet with our students.  I realized then that we were better known in Silicon Valley than in our own backyard, and that we should be giving our students the opportunity to interact with the entrepreneurial companies and thought leaders in our state,” said Dr. Tom Miller.

“Three years ago, we launched this program to build greater awareness so that students are exposed to some of the great technology development happening here in North Carolina,” said Jason Caplain, general partner at Southern Capitol Ventures.

“We continue to be impressed with the caliber of the students that are graduating from universities in North Carolina, and we hope this added network helps retain more students here in the region.”