Archive for September, 2011
Thursday, September 29th, 2011
For employers, determining a job applicant’s skills fit is a skill in itself — and one that, research suggests, isn’t so easy to master. In a Robert Half Finance & Accounting survey, more than one-third (36 percent) of chief financial officers (CFOs) interviewed said the top factor leading to a failed hire, aside from performance issues, is a poor skills match.
“Companies can’t afford hiring mistakes, which are costly and can erode staff morale,” said Max Messmer, chairman and CEO of Robert Half International and author of Human Resources Kit For Dummies®, 2nd Edition (John Wiley & Sons, Inc.). ”Finding the right match requires time and attention, and it’s something even busy managers need to make time for.”
Robert Half Finance & Accounting offers five tips for better hires:
- Know what you want. Don’t just recycle the job description you used the last time you filled a position; chances are the role has changed. Take a fresh look at your needs and the skills you’d like to add to your team. A detailed job descriptionwill help reduce the number of resumes you receive from unqualified applicants.
- Look for the intangibles. A candidate’s skill set is not limited to functional abilities — it also includes how well he or she works in a collaborative environment. Employers that don’t take soft skills such as leadership and communication into account may set themselves up for a bad match.
- Make a personal connection. Hiring is more than just identifying a strong resume or profile — it involves having conversations with applicants to establish a rapport. Interviews, for example, allow you to delve deeper into an applicant’s qualifications while also assessing whether he or she is a fit for your corporate culture.
- Tap all your resources. Though you may have the final say, hiring should never be a solo effort. Take advantage of the tools available to you at your organization — for example, human resources can help with the job description, and your employees may be able to offer referrals.
- Woo your top choices. In any economy, people in high-demand specialties commonly have multiple job offers. You will need to show them why they should choose your organization. Sell the benefits of working with your firm, and offer a compensation package in line with — or ideally, above — market rates.
Added Messmer, “Working with a recruiter who specializes in a given field can help hiring managers identify job candidates with the appropriate skills. Most recruiting firms conduct skills testing, which provides added assurance a prospective employee’s skills are a match.”
Tags: better hires, jobs, Robert Half, survey Posted in best practices, Business advice, Studies, surveys, reports, TechJobs | Comments Off
Thursday, September 29th, 2011
A company’s corporate website is the top source of new sales leads—second only to personal connections and referrals, and more than seven times more effective than social media, according to a 2011 Demandbase National Marketing and Sales Study released today by marketing technology company Demandbase and online business network Focus.
However, study participants report that the website still vastly underperforms in terms of lead generation. And, while businesses feel that they understand their sales prospects (more than 60 percent report knowing or understanding their prospects well), they do not understand their prospects’ behavior on the very site that’s driving those sales leads.
The 2011 Demandbase National Marketing and Sales Study was conducted among the Focus Expert Network, a nationwide cross section of sales, marketing and engineering executives from small, midsize and enterprise companies. The survey was conducted online between May 18 and May 25, 2011.
All online marketing roads lead to the company website
“Social media may be heralded as the silver bullet to bring B2B marketing up to snuff but, despite its increasing influence, it’s important to keep in mind that no business sale is made without the buyer going to the corporate website first,” said Chris Golec, CEO, Demandbase.
“Regardless of its origin–social media or e-mail, banners or search—traffic driven from online marketing initiatives always intersects at the website. And, while businesses are investing heavily in their sites, the study shows that they are then ignoring the very audience they worked so hard to attract.”
Findings Include (Note: Detailed findings around a broad range of questions asked in the survey can be found in the Demandbase and Focus.com 2011 National Website Demand Generation Study):
- The Corporate Website: Hub vs. Spokes
- While online marketing activities act as ‘spokes’ into the sales funnel, the corporate website clearly remains the primary hub to harness customer interest driven by these marketing activities.
- Executives cite the website as the top online source of sales leads (23 percent), well exceeding e-mail (14 percent), online advertising (7 percent), and social media (3 percent).
- Corporate Hub Leaves B2B Visitors Underserviced
- While the corporate website may be a leading source of new leads for businesses, 80 percent of respondents report that their company website is not performing to its maximum lead generation potential.
- IT respondents are far less aware of website’s shortcomings, with roughly one-half (52 percent) reporting that it was not living up to its potential, vs. non-IT respondents, who are keenly aware of its limitations (90 percent).
- Unidentified, Untracked Web Browsers
- When it comes to areas of improvement, 87 percent of respondents report that the website needs to improve on the tracking and reporting of unregistered site users, with18 percent citing that strong improvement is needed in this area.
- Nearly one-half of executives surveyed do not know where (web page or section) their users are most likely to abandon their website.
- Quality vs. Quantity
- The single most important factor for measuring website effectiveness is the quality of leads generated, with 34 percent of all respondents indicating that quality is more important than quantity of sales leads (9 percent).
- Enterprise businesses, which are often more interested in overall branding than their small business counterparts, emphasize the importance of measuring volume (44 percent total), whereas small businesses emphasize quality of leads (40 percent total).
“B2B marketers are getting more skilled at Sales 2.0 tactics—using marketing to learn more about their prospects. But they are underperforming when it comes to Buyer 2.0—helping their prospects learn more about them,” said Adam Greco, senior partner, Web Analytics Demystified, Inc. “Marketers clearly understand that their web strategies are underperforming, and they now need to focus on building personalized experiences that engage their customers every step of the way.”
The full 2011 Demandbase National Marketing and Sales Study
Tags: all online marketing intersects with company websites, company websites top lead generators, Demandbase, hub vs. spokes, National marketing and sales study, social media Posted in best practices, Internet/New Media, IT, Marketing, social media, Studies, surveys, reports | 1 Comment »
Thursday, September 29th, 2011
 Vickie Milazzo
Let’s say you’re on the short list for a promotion with your company. A big promotion. If you get it you’ll take on far more responsibility and you definitely feel up to the challenge. But the salary attached to the job is a little well, lackluster—especially in light of your experience. You’d love to ask for more money but frankly, you’re afraid to.
The economy still isn’t great so I’d better lie low, you reason. No, it’s not what I was hoping for, but if I get too pushy I’m sure they’ll pass me over for one of the other candidates. I should just be grateful to have made the cut.
“When I’m hiring, I actually weed out candidates who underprice themselves because I assume they won’t perform at the level I expect,” shares Milazzo, author of the new book Wicked Success Is Inside Every Woman (Wiley, 2011, ISBN: 978-1-1181-0052-3, $21.95,www.WickedSuccess.com). “In my eyes and in the eyes of many other CEOs, job candidates actually lose credibility when they underprice themselves.
“Many women mistakenly think they’re doing their employers a favor by not pushing for more or that they’ll be more appealing if they don’t ask for what they’re worth,” she adds. “The bad economy might be the current excuse, but I believe most underpricing occurs because many women just aren’t comfortable with negotiating.”
In fact, a recent article in The New Yorker, might prove Milazzo’s theory right. It found that only 7 percent of women negotiate their salaries up-front when entering a new position…compared to 57 percent of men.
“Those statistics are pretty telling,” Milazzo comments. “And I want them to change. Women can and do negotiate all the time outside the workplace—with spouses, with kids, with teachers, with friends—and we can do it in a professional setting, too. It’s just a matter of changing the way you think about asking for money.”
If you’re ready to stop sitting back and start negotiating like you mean it, read on for nine of Milazzo’s tried-and-true tips.
Never let them see you as a commodity. After all, commodities are easy to obtain and easy to replace. And that’s certainly not how you want to be perceived at your job—whether you’re an employee, a leader, or an entrepreneur.
After all, if the people you’re working with know that others share your skill set, they won’t have any reason to pay the price you’re asking for. They’ll be in control, not you. From Day One, do everything you can to ensure that you aren’t seen as interchangeable or dispensable.
“Don’t shrink into your chair and become the invisible employee,” Milazzo urges. “Do what you need to do to stand out. Get in the middle of everything and bring new ideas to the table. Build relationships throughout the company. If you’re able to make yourself invaluable and leverage the things that make you unique, you’ll also make yourself impossible to replace. And when thathappens, you’ll be in control of your own price.”
Distinguish ambition from greed. Prior to launching yourself into a negotiation, it’s a good idea to take a step back and ask yourself why you’re working toward this particular goal.
For example, say you’ve been in your current position for two and a half years without a significant raise, and you think your skills are worth much more. Before you march into your boss’s office, ask yourself: Why do I want a raise? Do I just want more money, or am I honestly interested in advancing in this company?
“It’s very important to distinguish ambition from greed,” Milazzo insists. “Wanting more money isn’t a bad thing in and of itself, but it can get you into trouble if your quest for cash mires you deeper in a commitment you’re not passionate about or causes you to ignore opportunities that might be ideally suited to your strengths and interests.
Always make sure you’re negotiating for the right reasons. I’m ambitious and competitive, but I’ve left very large sums on the table because the opportunity wasn’t something I was passionate about. And I haven’t regretted those decisions once.”
Be your own number one fan. It can be hard for women to toot their own horns. To a certain extent, we’re actually wired to nurture and care for others and to put the good of the whole over our own personal interests.
While these impulses aren’t inherently bad, it’s time for a newsflash: if you don’t announce your own achievements, you can bet that no one else is going to do it for you. With humility, make sure that you’re keeping your name, your accomplishments, and your skill set in front of everyone.
“Have you ever noticed that women tend to downplay their accomplishments, while men routinely highlight their achievements and use them to advance?” Milazzo asks. “Recall the stat on men and women making salary negotiations when they’re hired. Clearly, we females need to take a page from the male playbook and make sure that we’re getting the recognition and credit we’ve earned.
If you still have doubts, consider that announcing your accomplishments validates the investments others have made in you. Your boss, for example, wants to know that she bet on a winner when she hired you!”
Ask for everything at the beginning of the negotiation. This can also be a difficult strategy for women to adopt. We don’t want to come on too strong or appear to be overly aggressive, so we don’t put all of our cards on the table at the beginning of negotiations. We tell ourselves that we’ll get the other person used to the idea gradually. But especially in business, adding on as you go along generally isn’t a good idea because it makes you appear unfair.
“Consider this situation,” Milazzo asks. “If, for example, you tell a prospect your consulting fee is $150 per hour and his reply is, ‘That’s very reasonable,’ you can’t jump in and say, ‘Well, but what I really want is $175 per hour.’ Think through what you want before you sit down to negotiate. Prepare the list of points you must have and the points you’re willing to give up. Remember that some people do keep score, so being able to track what you really need helps you let the other party win points as you score big.”
Ask for more than you think you can get. Remember the old adage: nothing risked, nothing gained. Don’t jump too fast to say yes to the first offer, even if you think it’s fair. It’s always smart to assess the situation, the person making the offer, and how far you might be able to go before signing your name on the dotted line. Chances are, if your request for more is denied, you’ll still be left with the initial offer.
“If this sounds like greed, it’s not,” Milazzo clarifies. “Asking for more than you think you can get is part of being a strong negotiator. You have to be your own advocate! I remember mentoring an entrepreneur whose client wanted to pay her a flat rate for a project. However, the project involved a lot of moving parts, and a flat fee could end up costing her instead of making her a profit.
Despite this woman’s fears that she’d lose the project altogether unless she agreed to her client’s unfavorable terms, I encouraged her to stand firm and insist on an hourly fee. She did—and got what she asked for!”
Appear detached (even when you’re not). Unfortunately, many people won’t hesitate to exploit a weakness if you let them see it. When you negotiate from a place of fear or desperation, your ability to be rational will be impaired…and you’ll also be susceptible to agreeing to unfavorable terms; in other words, anything to save the deal! If, despite your best efforts, you’re unable to banish your emotions, make an effort to appear detached.
“I remember an especially pivotal day for my own business,” Milazzo recalls. “I was sitting with an attorney-prospect, and I was scared that he wouldn’t hire me. Then I realized that if this man said no, there were a million more potential clients out there.
This insight gave me the ability to detach when negotiating. One attorney wouldn’t make or break my business, but entering into bad deals because I was too caught up in making a deal certainly would.”
Negotiate with the person, not the power. Unless your name happens to be listed on a FORTUNE list entitled “50 Most Powerful Women,” at some point or another you’ll probably find yourself negotiating with a more powerful party—whether it’s your boss, your boss’s boss, or another organization. When that happens, don’t make the mistake of assuming that your bargaining power is weak just because you’re at a lower level in the company hierarchy or because your business is smaller than theirs. Yes, this power imbalance might make negotiating more challenging, but you have a lot to offer, too.
“Remember that ultimately, you’re talking to another human being,” Milazzo reminds. “Try not to become so overawed by rank or position that you forget that. I have rewritten entire contracts with companies much bigger than mine—companies who claimed I had to sign their offer ‘as is’—by remembering that I was ultimately dealing with other people, not with a faceless corporation. I have learned that everything is negotiable, so if you have something to offer, go ahead and negotiate!”
Never talk off the record. When you’re negotiating for something you want, make sure you only go public with information you’re comfortable with the other party knowing.
“Never tip your hand,” Milazzo insists. “You may think that saying to a colleague, ‘Just between you and me, I’m asking to spearhead the new project, but I’d settle for just being on the team,’ will stay between the two of you. Maybe it will—but maybe it won’t. If you let others know that you’ll settle for something, you risk ending up with that instead of with what you really want—or worse, even less.”
Never let yourself be bullied. Women who aren’t used to negotiating are especially susceptible to being intimidated by a show of force—but even veteran businesswomen can be taken aback by unexpected aggression or resistance.
If you find yourself in this situation, remind yourself (once again) that you are dealing with another human being and that you have something valuable to offer. Don’t be afraid to demand respect. And if you consistently don’t get it, well, it might be time to rethink whether you want to work with the other party in the first place.
“I’ve worked with plenty of attorneys, met some tough negotiators, and seen many different negotiation styles,” Milazzo says. “When I’m up against a pit bull, I’ll take a walk and role-play with my husband Tom, who can be a pit-bull himself.
I anticipate every possible objection and get myself into a Zen-like state. When it comes time to negotiate for real, I am centered and ready. I know that if I allow myself to be intimidated or provoked instead of remaining calm and professional, the negotiations are destined to fail.”
Now you might be thinking, That’s all well and good…but times really are tough and money really is in short supply. So no matter how great a negotiator I might be, does it really matter if the money just isn’t there?
“Yes, times are difficult for many right now and your odds of getting what you want at work might not be as high as they were five years ago,” Milazzo concedes. “But why give up before you even start? What’s to be gained from that? I believe it’s better to ask and not receive than to notask and to meekly settle for less than you deserve.”
“Besides, it’s when times are hard that raw talent and know-how really count,” she adds. “Right now, more than ever, you deserve to get paid what you’re worth. Don’t let anyone—including yourself—forget just how much you’re bringing to the table.”
Tags: nine tips to help women ask for more mooney, Vickie Milazzo, Wicked Success, women in business Posted in best practices, Business advice, Viewpoint | Comments Off
Thursday, September 29th, 2011
It is hard to over estimate the importance of small business success in terms of creating new jobs. These businesses across the U.S. account for 44 percent of the private payroll in the country.
Small business also employs approximately 5 percent of all private sector employees, generated 64 percent of new jobs within a 15-year period and hires 40 percent of high-tech workers in the U.S. These businesses are also helping the growth of other businesses, as they make up 97.3 percent of identified exporters in the U.S.
Of course, this impact on the U.S. economy largely hinges on the businesses making it past the hurdles that come with the first five years, when there is a 50 percent chance of success versus the 15 percent chance of success that businesses face the first year their doors are open.
Credit Donkey created this infographic to highlight what makes small businesses sink or swim.

Tags: Credit Donkey, entrepreneurial success factors, failing to plan is planning to fail, reasons for startup failure, role of small business in the U.S., small business, volutary closures vs. failures, what makes small busineses succeed or fail? infographic Posted in Business advice, entrepreneurship, infographic | Comments Off
Wednesday, September 28th, 2011
 A Kindle Fire tablet computer
Amazon.com Inc. (AMZN) says it will sell its new Kindle Fire tablet computer, the subject of much Internet speculation, for $199, undercutting Apple’s cheapest iPad, which is $499.
The device has, as predicted, a 7-inch screen and runs on Google’s Android operating system. It lacks a camera and a microphone, offers WiFi but not 3G, and boasts what early reviewers say is an easy-to-use interface on top of the Android OS.
Amazon, the world’s largest online retailer, is the only competitor with media offerings similar to what Apple has, analysts say.
Here’s Bloomberg’s report on the Kindle Fire and its potential to disrupt the tablet market, affects on relevant stocks and on Amazon itself. Some analysts think the 7-inch model of the new Amazon device is a “tweener,” and a device will need at least a 10-inch screen to compete seriously in the tablet market. Do you agree?
A larger, 10-inch screen version of the new Kindle Fire is expected in the first quarter of 2012.
Personally, I love my Kindle (and Amazon just unveiled a new, $79 model) but I haven’t been impressed with any of the tablet computers I’ve tested. They’re too heavy to hold comfortably for photography or reading and working with virtual keyboards doesn’t light my fire.
I wouldn’t mind having some additional features on the Kindle: an easier way to scroll through a book’s text or move around in the book itself, especially for those saved as text or Word docs rather than as Kindle (Mobi) docs. Color would be nice sometimes, but a color LED screen is going to take a toll on the battery and one of the regular Kindle’s most endearing qualities is that the battery charge lasts weeks.
But we’ll withhold any judgement calls on the new Kindles until we get to try one. –Allan Maurer
The Associated Press weighed in with this report.
Tags: $79 Kindle, Amazon, Apple Inc., ereaders, iPad, Kindle Fire, tablet computers Posted in Amazon, Apple, Hardware, IT, Marketing | 1 Comment »
Wednesday, September 28th, 2011
As loans guaranteed by the Small Business Administration hit records high last week, the Obama Administration has been busy putting even more resources and money into the SBA.
As shown by a recent infographic from Lendio, Obama is not the only U.S. president — or member of Congress for that matter — to try to spur the economy through the SBA in the last 80 years.
In essence, the SBA’s roots date back to President Herbert Hoover, who created the Reconstruction Finance Corporation in 1932 to help pull the country out of the Great Depression. About 20 years later, that organization had morphed into the Small Business Administration, established by Congress as the to “aid, counsel, assist and protect, insofar as is possible, the interests of small business concerns.”
Since then, the SBA has survived various threats to its existence, and continues to be the source of controversy. Much of that controversy, however, may be because of misconceptions about the program.
“Most business owners across the United Sates think that the SBA is a lender,” said Brock Blake, Lendio CEO. “The SBA is not a lender. What the SBA really is, in its truest sense, is an insurance program for the lenders, for the banks and credit unions. The bank still is the one who makes the decisions.”
Since 1953, 20 million businesses have received direct or indirect help from an SBA program. In many cases, those funds would not have been made without the SBA backing those loans. Last week, Vice President Joe Biden, SBA Administrator Karen Mills and other banks pledged more than $20 billion to SBA loans.
“The SBA has always been criticized that it doesn’t do that much,” said Bob Coleman, small business lending expert, and owner of Coleman Publishing, on a recent Lendio podcast. “But 6 percent of this year’s INC 500 companies started with an SBA loan. Only 4 percent got a conventional loan. SBA financing has become very, very important to the entrepreneur.”
“I know there’s a concern about the government, about what’s happening, and about what these programs cost, but just remember this, the SBA didn’t need a bailout,” Coleman said.
Posted in infographic, Money | Comments Off
Wednesday, September 28th, 2011
Cloud-based business applications are garnering considerable attention from U.S. small and medium businesses (SMBs).
According to AMI-Partners’latest U.S. SMB Cloud Services Study, the software-as-a-service customer relationship management (or, SaaS CRM) market—already representing 570,000 U.S. SMB firms—is set to undergo double-digit year-over-year growth in the next five years.
During this period, spending on SaaS CRM will outpace on-premise CRM by a margin of nearly four to one.
The advent of cloud services has changed the U.S. SMB landscape tremendously and has allowed small and medium-size firms to acquire enterprise-class solutions such as CRM, at significantly less total cost of ownership (TCO).
In the past, customer management has been a prime business concern for these SMBs—especially in light of the recent effects of the slow economy.
Customer retention and acquisition have been a prioritized investment area for many SMBs who are still enduring business setbacks. According to AMI’s research, a majority of U.S. SMB decision makers are giving careful consideration to how they approach the marketplace and engage both existing and potential customers.
“Customer engagement on social networking sites,” says Jacqueline Atkinson, Research Manager at AMI-Partners, “is driving SMBs to pay closer attention to their social communities. But it is the influence of the cloud that affects their decision to adopt more advanced customer solutions.” ‘
“Such market trends are creating the right conditions for the integration of social media with CRM applications for enhanced interactions with customers. In fact, U.S. SMB CRM users are a third more likely to engage in social media activities for business than firms who do not use CRM,” Atkinson continued.
Social CRMs offer user-friendly tools
Like “traditional” CRM applications, social CRM solutions are back-end processes that allow companies to efficiently analyze customer-related data extracted from social networking sites. Many social CRM solutions provide user-friendly tools to help businesses “listen” to online conversations and communicate more effectively with customers over social media.
The aim of social CRM is to better understand in what ways virtual communities engage with brands and how companies should interact over various social channels.
“More and more SMBs are attempting to attract and retain customers over social media channels,” explains Ms. Atkinson. “Enterprise social CRM can translate what these companies readily perceive on their social communities into actionable insights for timely business planning.
SaaS CRM vendors offering a social component, such as Salesforce.com with its Radian6 platform or Sage’s SalesLogix Cloud CRM application, will be influential in moving SMBs toward leveraging social CRM. These vendors consequently are poised to capture more of this growing SaaS CRM market.”
Tags: AMI Partners, back-end processes, cloud services study, customer engagement, Customer Relationshipm Management market, SMB CRM market to triple, SMBs Posted in best practices, Cloud, Internet/New Media, IT, Marketing | 1 Comment »
Wednesday, September 28th, 2011
Globoforce ,a provider of SaaS-based employee recognition solutions, says its latest Workforce Mood Tracker shows that more than a third of U.S. workers feel under appreciated and are looking for new jobs despite the state of the economy.
The semi-annual survey provides key insights into the current pulse of the U.S. worker. According to the September 2011 report, a startling percentage of employed Americans are considering leaving their jobs despite an uncertain economy with a lack of new job creation. The September 2011 study also reveals a direct correlation between employees’ intent to look for a new job and the level of recognition they receive at work.
Overall six-month trends reveal higher worker dissatisfaction
According to the September 2011 Workforce Mood Tracker, employees are less satisfied in their current job and feel less appreciated for the work they do. In fact, when compared to the February 2011 results, the latest survey shows alarming trends in the US workforce:
- Thirty-eight percent of employees are actively looking for a new job, up from 36 percent
- Thirty-nine percent of workers don’t feel appreciated at work, up from 32 percent
- Fifty-two percent are dissatisfied with the level of recognition they receive, up from 41 percent
Companies that recognize employees see lower turnover
According to the September 2011 survey, nearly half of all surveyed said they would leave their current job for a company that clearly recognized employees for their efforts and contributions. The survey also reveals the connection between a lack of recognition and potential turnover. Among respondents who stated they plan to search for a new job this year:
- Only 24 percent are satisfied with the level of recognition they receive at work. Conversely, 63 percent of employees who have no plans of leaving are satisfied with their level of recognition.
- Thirty-two percent have been recognized at work in the past three months. By contrast, 52 percent of those who have no intention of leaving had been recognized in the past three months.
Wake up call for businesses – appreciate employees and get more employee productivity
The September 2011 Mood Tracker survey reveals the majority of employees surveyed would perform better and have higher job satisfaction if their employer acknowledged their efforts and appreciated them for their work on a regular basis. Highlights from the study:
- Seventy-eight percent of U.S. workers said being recognized motivates them in their job
- Sixty-nine percent stated they would work harder if they felt their efforts were better recognized
“It’s been often stated that we’re in the midst of a jobless recovery. While that may be true, it’s critical for companies to avoid a ‘thankless recovery’ for their current employees, as that could have damaging consequences on employee productivity, company culture, and employee retention,” said Eric Mosley, CEO of Globoforce. “Our latest survey shows that if you recognize and appreciate your employees in relevant ways, they will want to continue to work for you.”
Tags: Globoforce Workforce Mood tracker, jobs, survey shows workers looking for new jobs, work recognition Posted in Studies, surveys, reports, TechJobs | Comments Off
Wednesday, September 28th, 2011
Groupon, the largest of the daily deal companies, is trying a new tactic. Groupon Rewards, a new program allowing consumers to unlock special Groupon deals from their favorite local businesses through repeat visits.
Consumers earn rewards at participating merchants simply by paying with the credit or debit card they have on file at Groupon.com. After spending an amount set by the merchant, the consumer unlocks the ability to purchase a special Groupon for that business.
“For consumers, this is the easiest rewards program in the world,” said Jeff Holden, SVP of Product, Groupon. “There’s no cumbersome check in process; just pay with your normal credit or debit card and Rewards works behind the scenes.”
“We love that Groupon Rewards is about increasing customer check-outs instead of the check-in or the added burden of a manual program,” said Derek Miller, director of Digital Marketing for Lifeway Foods, the parent company of Starfruit Café, which has five locations in Chicago and is participating in the pilot program.
“Fraud issues can often accompany check-in and traditional punch card loyalty programs. Groupon Rewards ties rewards to spend, not visits, giving our customers incentives to purchase a larger dessert or a second treat the next time they come in.”
Groupon Rewards joins Groupon’s Daily Deals and Groupon Now! real-time deals to create the first complete suite of marketing services for local businesses, adding a retention solution to the existing customer acquisition and yield management offerings.
Merchants need not have offered a Groupon deal in the past to participate, and can apply today. The consumer pilot program will launch in Philadelphia next month, expanding to other cities soon after.
For merchants interested in learning more about participating, see: www.groupon.com/merchants/rewards.
Tags: Chicago, daily deals, Groupon, Groupon loyalty rewards program, Jeff Holden Posted in Internet/New Media, Marketing | Comments Off
Wednesday, September 28th, 2011
Driven largely by new media technologies, the U.S. Communications Industry spending is on pace to grow 4.1% in 2011 to $1.120 trillion and forecast to expand at a 5.5% compound annual growth rate (CAGR) in the 2010-2015 period, outpacing nominal GDP growth by 90 basis points, according to a new forecast released today by Veronis Suhler Stevenson (VSS), a private investment firm.
By the end of 2015, the Communications Industry will be the eighth-fastest-growing and fourth-largest U.S. economic component, according to the 25th edition of the VSS Communications Industry Forecast2011-15 .
Communications Industry growth in the 2010-2015 period will be driven primarily by the rapid convergence of computer, internet and wireless mobile technologies fueling the ongoing transformation of the media landscape and leading to new industries, platforms, channels, and consumer and institutional behaviors.

Strong gains in six sectors
Consumer and Institutional end-users are demanding instant and constant access to information, and their investment in state-of-the-art information and technology services remains central to effective decision-making on many fronts.
In the forecast period, these trends are manifested by strong gains in four of the six Industry Sectors covered in the VSS Forecast: Targeted Media, the fastest growing industry sector, with an expected 7.9% CAGR in the period, fueled largely by the Pure-Play Consumer Internet & Mobile Services segment.
That will post a CAGR of 16.2% – outpacing GDP growth by over 3x; Business & Professional Information & Services, which is expected to generate a 7.3% CAGR; Education and Training Media & Services – including Not-for-Profit Instructional Media and K-12 Instructional Media – which is anticipated to produce a CAGR of 5.2%; and Entertainment & Leisure Media, which will record a 5.6% CAGR from 2010 to 2015.
Major segments that have been negatively impacted in recent years by the migration to digital platforms and economic factors are expected to stabilize during the forecast period, according to the VSS Forecast.
The Traditional Consumer Advertising Media sector, which includes the Broadcast Television, Consumer Magazine Publishing, and Broadcast & Satellite Radio segments, among others, will generate growth in the forecast period, albeit trailing GDP, as brand-related digital products and delivery methods gain a stronger foothold for most traditional media outlets.
Business & professional services sector growing
John Suhler, co-founder, president and general partner of VSS, said, “Business & Professional Information & Services continues to be a fast-growing sector, in part, because it has long embraced digital content and related software services and delivery.
“Also, the sectors that held up well in the last economic downturn – Targeted Media, Business & Professional Information & Services, Education & Training Media & Services, and Entertainment & Leisure Media – are all expected to record solid growth in the forecast period, thanks in large part to their migration to digital platforms and delivery methods.”
Time spent with the internet, including traditional media brand-related digital and pure-play platforms – covering usage at home, school and work – increased 6.0% in 2010 to 397 hours per person.
The growth came from consumers spending more time with social media and workers using software to access and manipulate information. Time spent with mobile media in 2010 soared 49.7% to 77 hours per person, thanks in large part to increased smartphone penetration.
With the introduction and rapid adoption of computer tablets by consumers and businesses, those factors are also expected to fuel a 35.3% increase in time spent with wireless media in 2011, reaching 104 hours per person. The segment will post a 19.8% CAGR during the forecast period, with consumer purchases of more e-books, music, mobile applications and streaming video driving the increase.

Targeted Media fastest growing sector
Accordingly, Targeted Media – which includes products and services from operators that provide advertising and marketing messages to vertically defined consumer or business niches – will be the fastest-growing sector in 2011 and during the forecast period, increasing 7.1% to $199.66 billion this year and posting a 7.9% CAGR in the 2010-2015 period, reaching $272.50 billion.
In addition to the Pure-Play Consumer Internet & Mobile Services segment, growth in Targeted Media will come from Branded Entertainment Marketing, where Consumer Events and Paid Product Placements will post CAGRs of 8.5% and 9.7%, respectively, to end 2015 with spending of $33.36 billion and $6.15 billion.
Tags: adevertising, computer, Internet, mobile, traditional media, VSS Communications Industry Forecast, wireless Posted in Internet/New Media, IT, Mobile, smartphones, Studies, surveys, reports, Telecommunications | Comments Off
|
|
|