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Archive for August, 2011

Four tips on Search engine optimization from AOL’s SEO director

Wednesday, August 31st, 2011

Simon Heseltine

Simon Heseltine

By Allan Maurer

WASHINGTON, DC – AOL has an enormous amount of content posting daily, including the Huffington Post, and it wants as many hits on each story as possible. The man in charge of AOL’s search engine optimization efforts, Simon Heseltine, says one key is adaptability. “Working in SEO is a constant education,” he says.

“You have to keep your finger on everything all the time. Google changes its (SEO) algorithm daily. Some changes are minor, some very noticeable. But change is inevitable and it can change very quickly.”

People figure out how the algorithm is ranking stories and take advantage of it, resulting in once but no longer successful tactics such as keyword stuffing. Google not only changes the algorithm daily, tweaking it, the company also runs Panda from time to time. The initial run knocked out a lot of content farms relying on SEO tricks instead of high quality content.

Heseltine, a director of search at a DC agency prior to joining AOL, writes a regular column for SearchEngineWatch.com on a variety of topics within the marketing industry, and has previously written for other industry sites, such as SearchEngineLand.com (for their in-house marketing column). Simon teaches SEO at Georgetown University in Washington D.C. as part of their Digital Media Management program.

Will discuss how social affects SEO at Digital East

He is among dozens of Internet, digital media, social media, and marketing experts who are participating in Tech Media’s Digital East conference at Tysons Corner, VA, Sept. 28-29. He will discuss the effects of social media on AOL’s SEO efforts at the event.

We asked him to share four quick SEO tips with us.

Four SEO tips

Make sure the search engines can crawl your site

First, he says, “Make sure your site is crawlable (by search engine spiders). It’s amazing how many sites the engines can’t actually crawl because of a mistake with the site’s architecture or robo settings preventing the engines from crawling it.” This is no joke.

WordPress, the blogging system bringing you the TechJournal and tens of thousands of other blogs online, has a privacy setting that has to be checked to allow search engines. When we shifted from a different content management system to WordPress, it was not turned on immediately and of course led to a serious loss of traffic.

“When people move from a staging site to production, a lot of people forget to move the site to public so the engines can crawl it,” Heseltine says.

Find the right key words

Second: “Make sure you type in the right key words. Find out what people are looking for that is relevant to your story and make sure that’s what you target.”

Use key words

Third: “Make sure you use those key words in the headline and the content.

Link to yourself -

And fourth, “Make sure you link to yourself.” By that he means link to your site’s previous content to “spread readers around your site.” There are software products that will help do that. It is otherwise a time-consuming to do by hand. We have noticed that we get hits on that past content when we link to it in newer stories, however, so it does work.

Heseltine doesn’t stop there. “This is important,” he adds. “Write for readers, not for search engines.”

Regarding social media and SEO, which he will discuss more fully at Digital East, Heseltine says, “Even if you are not going to use a particular social network now, reserve your name on them. You don’t want spoofing (where a third party grabs the name and posts using it).

He also offers a warning: “If anyone out there is actually looking for an SEO company and you see a “guarantee” they can get you into the top five or ten results, run, don’t walk to the nearest exit. With all the changes the engines make, no one can guarantee to get you in the top five or ten.”

He didn’t say this, but even if they can, if the company uses so-called “black hat SEO” tactics, they’ll eventually get caught and your company’s Internet rankings may suffer accordingly – which is what happened to retail giant JC Penney.

 

 

DOJ attempting to block AT&T merger with T-Mobile

Wednesday, August 31st, 2011

TmobileWASHINGTON, DC – The U.S. Department of Justice has sued to block AT&T’s merger with T-Mobile, the $39 billion deal that would create the largest U.S. wireless carrier. The move comes after AT&T stated today it would bring 5,000 call center jobs back to the U.S. if the merger closed.

“The department filed its lawsuit because we believe the combination of AT&T and T-Mobile would result in tens of millions of consumers all across the United States facing higher prices, fewer choices and lower quality products for their mobile wireless services,” said James M. Cole, the deputy attorney general.

AT&T says it will “vigorously contest this matter in court.”

The DOJ complaint, filed in U.S. District Court in Washington, maintains that the merger “places important competitive pressure on its three larger rivals, particularly in terms of pricing, a critically important aspect of competition.”

Here’s AT&T’s statement on the suit:

 Wayne Watts, AT&T Senior Executive Vice President and General Counsel:

We are surprised and disappointed by today’s action, particularly since we have met repeatedly with the Department of Justice and there was no indication from the DOJ that this action was being contemplated.

We plan to ask for an expedited hearing so the enormous benefits of this merger can be fully reviewed. The DOJ has the burden of proving alleged anti-competitive effects and we intend to vigorously contest this matter in court.

At the end of the day, we believe facts will guide any final decision and the facts are clear. This merger will:

  • Help solve our nation’s spectrum exhaust situation and improve wireless service for millions.
  • Allow AT&T to expand 4G LTE mobile broadband to another 55 million Americans, or 97% of the population;
  • Result in billions of additional investment and tens of thousands of jobs, at a time when our nation needs them most.

We remain confident that this merger is in the best interest of consumers and our country, and the facts will prevail in court.

The Communications Workers of America had this to say:

The decision by the U.S. Department of Justice to seek to block the merger of AT&T and T-Mobile USA is simply wrong.

 

In today’s sinking economy, where millions of Americans are looking for work, the DOJ has filed suit to block a merger that will create as many as 96,000 quality jobs.  In the U.S., where too many Americans, especially in rural areas, don’t have access to the tools of Internet technology, the DOJ is looking to block a plan to build out high speed wireless access to 97 percent of the country should be opposed.

In a nation where workers’ rights are routinely violated, as occurs everyday at T-Mobile, the DOJ apparently believes that workers should be on their own instead of having a fair choice about union representation.

The DOJ’s action would put good jobs and workers’ rights at the bottom of the government’s priorities.  Just yesterday, AT&T announced that it would return a net 5,000 jobs to the U.S. on completion of the merger. That is the kind of corporate responsibility that more employers in the U.S. should demonstrate if we are ever to have an economic recovery.

Instead of acting to block this merger, our government should be looking to support companies that create, keep and return good jobs to the United States.

 

Here’s the New York Times report

Georgia Tech Flashpoint accelerator forms $1M investment fund

Wednesday, August 31st, 2011

Georgia TechATLANTA – Georgia Tech Flashpoint, a new technology accelerator program run through the Georgia Institute of Technology, has selected its inaugural class of 18 teams invited to participate in the first cohort, which will run from September through December of 2011. It has also disclosed formation of the Flashpoint Investment Fund I.

Led by Imlay President Sig Mosley, the $1 million risk capital fund will support startups in the first two Georgia Tech Flashpoint cohorts. The program, the first public-private partnership of its design in the country, brings together resources from the university, private funding and startup leaders to accelerate innovation and growth.

The Georgia Tech Flashpoint accelerator is part of an ongoing effort to transform the Institute’s ability to positively influence society through innovation and entrepreneurship.

Georgia Tech Flashpoint brings together mentors and investors from across the country to share expertise and lessons learned with the entrepreneur teams. Mentors include prominent venture capitalists and entrepreneurs from Silicon Valley, Boston and New York, among others. The program culminates in two Demo Days, one in Atlanta and one in Silicon Valleythat hosted by 500Startups.

The inaugural class will kick-off with a meeting on September 7 with a keynote by Georgia State Senator Jason Carter, who serves on the Senate Science and Technology Committee.

Georgia Tech Flashpoint Philosophy – Startup Engineering

Georgia Tech Flashpoint is focused on de-mystifying the startup process by improving upon a repeatable process of scalable business model discovery by further developing the startup engineering principles that support real-world value creation.

“The teams selected have a great depth and diversity of skills, backgrounds, and focus. They share a passion to solve significant problems, the self-awareness to understand that their vision of what is needed and what is possible is not, at this stage, spot-on, the willingness to listen to advice, and the desire to go out and test hypotheses,” said Furst.

“We have already had the opportunity to meet with some of the teams, and it’s an impressive group of entrepreneurs trying to solve very big problems,” said Jeffrey Leavitt, Partner at DLA Piper, who’s firm is providing pro bono representation. “We look forward to working with these teams as they evolve their vision into offerings that meet a variety of market needs.”

“The Atlanta technology community is ripe with ideas ready to turn into the companies that will help build our economy of tomorrow,” said Allen Nance, one of the Georgia Tech Flashpoint mentors and president and founder of WhatCounts. “We are delighted to bring together some of the most successful entrepreneurs in the area to support this endeavor, and to help these teams learn from our collective experience.”

Entrepreneurs interested in participating in the second cohort, which will start in May of 2012, should watch for more information at flashpoint.gatech.edu/.

The growth of social media (infographic)

Wednesday, August 31st, 2011

The growth of digital social media has been more meteoric than any digital phenomenon except perhaps mobile – which itself extends social media reach to our shopping trips, business travel, and entertainment excursions. The infographic below, from Simplyzesty.com, graphs the growth of social media giants Facebook, Twitter, LinkedIn, and Wikipedia. We would add Tumblr, which is gaining users through what comScore calls “the network effect,” meaning that once a social network hits critical mass, it’s growth explodes. Google+ is clearly going to be an important player going forward, although as a different kind of electron animal than Facebook or Twitter.

Which social network do you think will grab all the buzz next?

social growth infographic

 

 

AT&T says it will bring 5,000 jobs back to the U.S. if T-Mobile merger closes

Wednesday, August 31st, 2011

At&tAT&T said today that it will bring 5,000 wireless call center jobs back to the United States if its merger with T-Mobile closes.

The 5,000 new wireless call center jobs at AT&T will offer among the nation’s most highly competitive wages and benefits. AT&T, which has not yet determined where in the U.S. the new jobs will be located, is the nation’s largest employer of full-time union employees and the only unionized major U.S. wireless carrier.

“At a time when many Americans are struggling and our economy faces significant challenges, we’re pleased that the T-Mobile merger allows us to bring 5,000 jobs back to the United States and significantly increase our investment here,” said Randall Stephenson, AT&T Chairman and CEO. “This merger and today’s commitment are good for our employees, our customers and our country.”

Today’s announcement represents the largest commitment by an individual American company to bring jobs back to the U.S. since the economic crisis began in 2008.

Also, AT&T has committed as part of the T-Mobile merger to increase its U.S. infrastructure investment by more than $8 billion.  According to an analysis by the Economic Policy Institute that was commissioned by the Communications Workers of America, AT&T’s increased investment is estimated to produce up to approximately 96,000 new U.S. jobs.

AT&T said today’s jobs commitment does not change its previous guidance on the expected overall merger synergies.

The company is pushing hard to have the merger approved despite some Congressional opposition. Some fear the merger would reduce competition and lead to higher prices for mobile services.

Touting merger benefits

It says that beyond the jobs created, AT&T’s acquisition of T-Mobile USA provides a fast, efficient and certain solution to the impending exhaustion of wireless spectrum in many markets, which limits both companies’ ability to meet the ongoing explosive customer demand for mobile broadband. The uniquely complementary nature of AT&T and T-Mobile’s network assets will allow the combined company to add wireless network capacity – the functional equivalent of new spectrum – sooner than any other alternative.

AT&T promotes a number of benefits it says the merger will bring. The additional wireless network capacity will enable AT&T to offer better service — fewer dropped and blocked calls, and faster data speeds. Plus, the economic scale, additional spectrum and other benefits resulting from the merger will enable AT&T to deliver high-speed 4G LTE mobile broadband service to 97 percent of the U.S. population, or 55 million more Americans than it would without the merger. Reaching 97 percent of the population with LTE will create a much more extensive and robust mobile broadband platform that will fuel growth and investment throughout the country, the company says.

It adds that the benefits of the AT&T and T-Mobile merger have been recognized by numerous elected officials throughout the country, including 27 governors, more than 100 mayors, 11 state attorneys general, 79 Democratic Members of the U.S. House of Representatives and more than 150 chambers of commerce from 40 states, as well as a dozen labor unions and dozens of high-tech companies, such as Facebook, Microsoft, Yahoo! and Oracle.

Invitation to participate in Pew’s “The Future of the Internet” survey

Wednesday, August 31st, 2011

Imagining the Internet

You have probably read or heard about findings from one or more of the ongoing Pew Internet in American Life Project’s surveys on how we use the Internet and mobile media. Now, you can let Pew’s researchers know what you think in this year’s “Future of the Internet” survey.

The Pew Research Center’s Internet & American Life Project and Elon University’s Imagining the Internet Center are conducting an ongoing conversation about the likely future evolution of the Internet.  This year’s new questions are tied to eight intriguing issues about the Internet and the potential future of education, money, our homes, and more.

Take the survey

This is a confidential survey. However, Pew encourages you to take credit for your thoughts if possible, as it lends much more credibility to the results and contributes to a more vibrant conversation.

If you know any thought leaders you believe would benefit from participating, we invite you to forward this invitation or simply share the survey address with them.

The Pew Internet Project and Imagining the Internet will issue a series of reports based on this survey starting around the turn of the year. Material from this survey will be added to the Elon University/Pew Internet site, Imagining the Internet . We will not use your personal information for any purpose other than this project. If you have any questions, please contact one of us.

This year’s new survey question set is the fifth in a series. Previous surveys 

 

Women have the skills to lead in the digital social revolution

Wednesday, August 31st, 2011

Vickie Milazzo

Vickie Milazzo

Anyone who goes to tech conferences focused on or including digital social media has noticed many more women attending than they may be used to seeing at once male-dominated conferences. We’ve certainly seen that at Tech Media, where the increasing number of women attending Digital East, upcoming in Tysons Corner, VA, or the Raleigh, NC, Internet Summit and others is obvious and welcome. There may not be an app for that, but there is a reason.

Despite other status quo statistics—women earn 75 percent of what men earn; women hold only 15 percent of C-level positions in the U.S.—and a challenging economy, the almost-constant changes to the way we communicate, interact, innovate, and do business today are setting up an opportunity-filled future for women.

Why? Because the qualities that are valued in today’s socially driven culture—participation, engagement, collaboration, relationship-building, an appreciation for the greater good—come naturally to most women, points out Vickie Milazzo. She says women simply have to be willing to reach out and grab the coming opportunities.

Women have the skills for “Wicked Success”

“Inside every woman are the skills and forces necessary for being successful today,” says Milazzo, author of the new book Wicked Success Is Inside Every Woman (Wiley, 2011, ISBN: 978-1-1181-0052-3, $21.95, WickedSuccess.com). “Ninety percent of success is showing up. Whether you’re selling an idea, trying to land a new job, or learning to paint, the bottom line is that you have to show up. Women today have to be up to the task of inserting themselves into the big picture.”

Unfortunately, many of the same societal barriers that have blocked women for years continue to be in place. A recent report from McKinsey Quarterly listed four main barriers cited by those surveyed: structural obstacles—a lack of networks and role models for women; lifestyle issues—an aversion to the 24/7 nature of corporate leadership; imbedded institutional mindsets; and imbedded individual mindsets. In response to these challenges, the report notes, many women simply temper their expectations. Instead of going after a promotion, they stay in their current position or make a lateral move to a different company.

Naturally, Milazzo wants to end this tendency. She encourages women to look within and use their innate qualities to be successful, qualities that have never been more relevant than now with the rise in social networking and the changes it’s bringing to the way we do business.

“No wickedly successful woman ever got anywhere waiting for the economy to get better or for women to suddenly become as valued as men in the workplace,” says Milazzo. “The rise in social media and most importantly a growing appreciation for collaboration, participation, and relationship-building have created a perfect storm for entrepreneurial and enterprising women. These qualities are at the very heart of what women do best.

“Men certainly exhibit many of these qualities. But women synthesize these strengths into a potent energy that is distinctively female, and we should not be afraid to express them. Women have every advantage right now. It’s time for more women to harness their strengths. We’ve never been better positioned to make our mark.”

Why Women succeed in the social revolution

Women aren’t afraid to take action. Whether it’s getting worldwide attention for a new product through a viral video, building support for an important cause through Twitter, or using Facebook to report a nation’s revolution, there’s no denying that social media has made taking action easier than ever before. “Successful women know how and when to take action,” says Milazzo. “They know that success is not about what you do when the road ahead is golden and every dip and turn smoothes your way. It’s about how you respond when you hit the biggest, nastiest roadblock of all time. By taking action every day, you develop the habits and discipline to make your vision a reality. When you focus not just on the idea but on making it happen, you stay in motion, not merely dreaming your passions but living them.”

Women aren’t afraid to ask for help. Be it through message boards, questions posted on Facebook, or informative YouTube videos, much of what makes social media so appealing is its capacity to help us help each other. And because women have often had to fight for everything they’ve achieved in the business world, helping each other has become a common practice.

“I pioneered the industry of legal nurse consulting, so there was no one to teach me how to do what I set out to do,” says Milazzo. “Yet I didn’t feel alone. I gathered the biggest CEOs and successful business owners in the country—at least those who’d written a book—and devoured everything I could find about launching a business. I became a successful student of business strategy for life.

“Some of the best advice I received when I started my business was ‘Vickie, you will encounter many challenges you will not know how to handle. But there’s always someone out there who has already successfully handled that very challenge.’ Intelligent women know what they don’t know and when to seek answers. Smart women appreciate that what works today won’t necessarily work tomorrow, and aggressive learning is a competitive advantage to achieving any desired goal.”

Women know how to trust their intuition. The concept that women are more in touch with instinctive inner guidance is so intrinsic to our culture that most people (even men) accept it without expecting any scientific explanation. On the side of science, the larger splenium of the corpus callosum accounts for greater interconnectivity between the left and right hemispheres of women’s cognitive brains. Some scientists believe this broader connection enables women to access both sides faster and easier than men.

“Women are not more “right-brained,” as is the myth; their brain functions are actually more holistic and generalized. Women fluently engage the limbic brain, where higher emotions are stored, and the instinctive brain, which is responsible for self-preservation. This holistic combination of emotion, instinct, and cognition equates to women’s intuition.

“Many of our social interactions are driven by intuition,” notes Milazzo. “We can instinctively sense if we should or shouldn’t ask a friend why she’s upset or whether to continue a conversation that is heading down the wrong path. Does it make sense to have such an extraordinary tool and not use it? Not in my book.

“By trusting my intuition, I created a new industry where a void formerly existed. My intuition told me lawyers needed nurses, even if they didn’t know it yet themselves. If anyone ever tells you one person can’t accomplish anything big, or you shouldn’t go against the odds, don’t believe it. Intuition worked for me. And it will work for you. It all starts with your intuitive vision.”

Women are great relationship-builders. Most women want to give their all to every relationship they have, be it with a coworker, significant other, child, family member, friend, client, etc.—and when they can’t, they often feel guilty. Our complex society of family, friends, career, and spiritual and social obligations constantly pulls us in different directions. Social media adds yet another layer of complexity, and our always-on devices give us instant access to the world via email, texting, and Skype, but they also give the world instant access to us.

Opportunities to commit bombard us at every turn. For many women, it leads them to over-commit in relationships, but when tempered to a manageable scale, this willingness to build relationships sets women up for great success today.

“When you’re in pursuit of a great opportunity, one source you can count on for harvesting more energy is positive relationships,” says Milazzo. “We all know at least one person who lifts our spirits and makes us feel more alive. It might be your mother, your spouse, a good friend, your children, or, if you’re truly fortunate, all of them. Surround yourself with positive relationships, especially with those who support your passions, and you will be eternally rechargeable.”

Women are natural multi-taskers. How many things can you do at once? How many things can your spouse or significant other do at once? Chat up any group of women with a variety of talents, emotions, and intelligence and you’ll find most of them are juggling a dozen different projects, a handful of important relationships, and at least one pressing dilemma. Women excel at multi-tasking—a true leg up in a world that is constantly asking us to do more, more, more.

“Flexible and adaptable, women handle unexpected change gracefully,” says Milazzo. “We’re not thrown by 10 things hitting us at once—that won’t wreck our day. We’re wired for agility. Hand a woman an iPhone and you turn her into a captain of high-tech industry. She’ll set appointments, answer email, snap and send photos to friends and family, update Facebook, arrange a party, make dinner reservations, and text her husband to pick up the dry cleaning. We’ve learned to bend technology to fit our needs and increase our agility for handling more complex situations at increasingly higher and faster levels.”

Women know how to collaborate. The rising use of Wikis and other collaborative software indicates the rapid acceptance of a growing need to share knowledge, ideas, and energies. Office technology has advanced to provide a platform for sharing, reviewing, editing, and completely rethinking documents or graphics. Documents that were passed around in brown office envelopes from desk to desk for sign-off can be accessed by workers anywhere there’s a computer. As our workforce has gone global, software has permeated the vacuum created when we are unable to meet simultaneously.

“It’s only when we come together and engage in conversation that we raise new questions and think of possibilities at a collective level we would not have considered on our own,” notes Milazzo. “Collaboration is not just connecting with people. It’s also an attitude of helpfulness. Wickedly successful women know that playing nice is a sign of strength. Inside every woman is a natural collaborator. That’s a wicked advantage we have as women, an intellectual edge we can leverage for using our genius at the highest possible level.”

Women know the importance of mutual support. Fusion occurs when you merge diverse, distinct, or separate elements into a unified whole. More and more that is exactly what is happening in our highly connected global society. Women, it seems, benefit from this connectedness more than men.

According to a landmark UCLA study on managing stress, the bonds women form with each other also benefit their health and longevity. The hormone oxytocin, enhanced by estrogen and released as part of their stress response, encourages them to gather with other women. The bond that forms helps to fill emotional gaps and lowers the risk of early death. Men experiencing stress go into a fight-or-flight response. Women’s broader response system may explain why they consistently outlive men.

“When women come together and share their passions, visions, experiences, fears, and promises, an amazing bond occurs,” says Milazzo. “From that bond emerge sparks of brilliance and insight that none of these women alone, or in any other combination, could have inspired. Female fusion is a truly powerful force.”

Women understand the power of giving. Milazzo writes that one of her favorite things about social media is that within seconds you can lift up a person’s day, and in doing so lift yours up too.

“One of my best friends will often Facebook, text, or leave me quick voicemail messages reminding me she’s thinking about me,” says Milazzo. “She always ends them with ‘Love you.’ I get a big smile from each one. She makes my day.

“Giving does not always mean pulling out your wallet. Time is a valuable gift. Mentoring is a valuable gift. Spiritual or emotional support is a valuable gift. Sending a person positive thoughts costs nothing and benefits you as much as the people you’re thinking about. If there’s something you want more of, give it away. If you want more money, encouragement, or love, give it today and you will receive it tomorrow, but not necessarily from the people you give it to. It comes through other manifestations. By giving back, I have received more abundance in every aspect of my life than I ever dreamed possible.”

In her book, Milazzo writes about an East African tribe that became famous for its rain dances because they were 100 percent successful. Members of rival tribes with low to mediocre success rates jealously theorized that the tribe had better dancers, special steps, more powerful chants, or more sincere prayers, or that their costumes, feathered accoutrements, and masks made the difference. Finally, they claimed it was simply luck that made the gods smile on that one fortunate tribe but not on their own.

After observing the “lucky” tribe’s practices, an anthropologist uncovered the secret to their success rate. He was surprised that it was so simple. They had no special powers, no magical interventions. They simply danced their rain dance until it rained.

“They never quit, never gave in to their exhaustion, and never grew despondent over how long it took for the rain to come,” notes Milazzo. “They expected it would always rain when they danced, and their experience supported their belief. They just kept dancing, knowing that sooner or later the gods would be satisfied and reward their persistence with rain. Rewarded they were—every single time.

“This is one of the most basic and simple secrets to wicked success,” she concludes. “It’s always easier to quit the dance but much more rewarding to dance on. And that’s what most of us women have been doing for centuries. We’ve fought for everything we’ve achieved. Now, as the world becomes more and more flat, as consumers become more engaged in the way companies do business, as diversity programs open doors for more women and minorities, it’s about to start raining. To take advantage, you simply need to have the wherewithal to keep dancing and go for your wicked success.”

 

Five ways to improve your mobile manners

Wednesday, August 31st, 2011

With the vast majority of the U.S. population tied to a cell phone, and more than one-third using smartphones, the way we communicate is rapidly changing — for better and for worse. The ability to be reached any time, anywhere is a double-edged sword; it increases the chance you won’t miss an important business call, but also raises the odds that you’ll be impacting those around you when you answer at home, in the car, or in a public place.

eVoice®, a “Radically Better Phone Number” and brand of technology leader j2 Global Communications, Inc. (NASDAQ: JCOM), helps solve this dilemma with a host of call management features, including call recording, call routing, auto attendant, and voicemail-to-text. These tools are critical in the battle to avoid disrupting or annoying those around you while still staying in touch with your business.

eVoice encourages mobile professionals to consider the following mobile phone courtesy and safety tips:

1. Keep your eyes on the road and your hands on the wheel. The Governors Highway Safety Association (GHSA) reports that distractions affect driving performance. Instead of driving while talking and taking notes (a dangerous, but common occurrence), simply press *2 (star-two) on your cell phone keypad and let eVoice record the conversation for review at a more convenient time. The other drivers on the road will thank you.

2. Respect cell phone quiet zones. A recent article discussing the results of a Cornell University study reports that hearing cell phone conversations is not only annoying to those in proximity but can compromise cognitive performance. If you are working around others all day, you have likely experienced the dizzying cacophony of eclectic ring tones and beeps associated with incoming calls and messages. With eVoice, you can subtly receive voicemail transcriptions during important lunch meetings, while on a conference call, or to help minimize the amount of time that business interferes with your personal lifestyle.

3. Avoid cell yell. According to a recent Intel survey, mobile etiquette is worse than ever. Etiquette expert Anna Post suggests that before making a call, texting or emailing in public, consider if your actions will impact others. To help eliminate the need to speak loudly in order to be heard in a public place like a busy airport terminal or loud arena, eVoice allows you to call-forward multiple numbers. This way, other employees can act as backup when you are unavailable to take calls. Additionally, your “unavailable” message can be updated at any time.

4. Turn misconduct into good manners. Whether you’re in line at the grocery store or on the sidelines at your child’s soccer game, eVoice is your virtual receptionist who never calls in sick. When you can’t take calls, you can rest easy knowing that callers will be greeted professionally and their message transcription will be quickly sent to you.

5. Be in the know without creating disruption. According to an Ayer’s Report, some 25 million meetings take place in corporate America every day. With all that time spent in meetings, it’s easy to miss important phone calls and messages. However, instead of disrupting a meeting to walk out and check a message, eVoice allows you the ability to transcribe your voicemail to text. It’s a quiet solution to keep you in the know and allows you to respond quickly and inconspicuously if necessary via your mobile device. Robin Feltner, CEO of Supernatural Botanicals, said “I look at eVoice® as my newest employee. It has been extremely effective, and urgent calls can be routed directly to my BlackBerry, so I’m always in touch.”

“The mobile phone is one of the most powerful tools for small businesses, but there are challenges that go along with being always on and always available,” said Mike Pugh, vice president, marketing of j2 Global. “eVoice helps to manage that balance, with features that enable us to be courteous to others while on the road and at home without compromising our ability to connect with our customers, vendors, and staff whenever duty calls.”

New eVoice subscribers can experience these courtesy tips for themselves by signing up for a free six-month trial account at www.evoice.com and watching a guided tour video that demonstrates simple step-by-step setup. eVoice makes it easier than ever for individuals, entrepreneurs and small businesses to be more professional, efficient, and mobile.

Visit the eVoice blog at blog.evoice.com.

Google’s Android OS continues to gain market share

Tuesday, August 30th, 2011

Samsung Android Phone 2.3

Google Android continued to gain ground in the smartphone market reaching 41.8 percent market share in the last quarter, according to comScore Inc. (NASDAQ: SCOR) comScore MobiLens service.

OEM Market Share

For the three month average period ending in July, 234 million Americans ages 13 and older used mobile devices. Device manufacturer Samsung ranked as the top OEM with 25.5 percent of U.S. mobile subscribers (up 1.0 percentage points), followed by LG with 20.9 percent share and Motorola with 14.1 percent share. Apple strengthened its position at #4 with 9.5 percent share of mobile subscribers (up 1.2 percentage points), while RIM rounded out the top five with 7.6 percent share.

Top Mobile OEMs
3 Month Avg. Ending Jul. 2011 vs. 3 Month Avg. Ending Apr. 2011
Total U.S. Mobile Subscribers (Smartphone & Non-Smartphone) Ages 13+
Source: comScore MobiLens
Share (%) of Mobile Subscribers
Apr-11 Jul-11 Point Change
Total Mobile Subscribers 100.0% 100.0% N/A
Samsung 24.5% 25.5% 1.0
LG 20.9% 20.9% 0.0
Motorola 15.6% 14.1% -1.5
Apple 8.3% 9.5% 1.2
RIM 8.2% 7.6% -0.6

Smartphone Platform Market Share

82.2 million people in the U.S. owned smartphones during the three months ending in July 2011, up 10 percent from the preceding three month period. Google Android ranked as the top smartphone platform with 41.8 percent market share, up 5.4 percentage points. Apple strengthened its #2 position with 27.0 percent of the smartphone market, up 1.0 percentage points from the prior reporting period. RIM ranked third with 21.7 percent share, followed by Microsoft (5.7 percent) and Symbian (1.9 percent).

Top Smartphone Platforms
3 Month Avg. Ending Jul. 2011 vs. 3 Month Avg. Ending Apr. 2011
Total U.S. Smartphone Subscribers Ages 13+
Source: comScore MobiLens
Share (%) of Smartphone Subscribers
Apr-11 Jul-11 Point Change
Total Smartphone Subscribers 100.0% 100.0% N/A
Google 36.4% 41.8% 5.4
Apple 26.0% 27.0% 1.0
RIM 25.7% 21.7% -4.0
Microsoft 6.7% 5.7% -1.0
Symbian 2.3% 1.9% -0.4

Mobile Content Usage

In July, 70 percent of U.S. mobile subscribers used text messaging on their mobile device, up 1.2 percentage points. Browsers were used by 41.1 percent of subscribers (up 2.0 percentage points), while downloaded applications were used by 40.6 percent (up 2.8 percentage points). Accessing of social networking sites or blogs increased 2.1 percentage points to 30.1 percent of mobile subscribers. Game-playing was done by 27.8 percent of the mobile audience (up 1.6 percentage points), while 20.3 percent listened to music on their phones (up 2.3 percentage points).

Mobile Content Usage
3 Month Avg. Ending Jul. 2011 vs. 3 Month Avg. Ending Apr. 2011
Total U.S. Mobile Subscribers (Smartphone & Non-Smartphone) Ages 13+
Source: comScore MobiLens
Share (%) of Mobile Subscribers
Apr-11 Jul-11 Point Change
Total Mobile Subscribers 100.0% 100.0% N/A
Sent text message to another phone 68.8% 70.0% 1.2
Used browser 39.1% 41.1% 2.0
Used downloaded apps 37.8% 40.6% 2.8
Accessed social networking site or blog 28.0% 30.1% 2.1
Played Games 26.2% 27.8% 1.6
Listened to music on mobile phone 18.0% 20.3% 2.3

About MobiLens
MobiLens data is derived from an intelligent online survey of a nationally representative sample of mobile subscribers age 13 and above. Data on mobile phone usage refers to a respondent’s primary mobile phone and does not include data related to a respondent’s secondary device.

Four out of five buyers change their minds after reading negative reviews online

Tuesday, August 30th, 2011

ConeAt a time when 89 percent of consumers say they find online channels trustworthy sources for product and service reviews, new Cone research reveals four-out-of-five consumers have changed their minds about a recommended purchase based solely on negative information they found online.

This is up from just 67 percent of consumers who said the same in 2010, according to the 2011 Cone Online Influence Trend Tracker. Positive information has a similar effect on decision making, with 87 percent of consumers agreeing a favorable review has confirmed their decision to purchase. But, negative information is gaining traction and is now just as powerful in tipping the scales against a recommended purchase.

Data from the survey underscore the growing power of online reviews to lead consumers to the cash register or, conversely, drive them away. As compared to one year ago, consumers are more likely to open their wallets when they can find online recommendations to support offline advice (85% versus 77%).

“The increasing impact of online content on buying decisions cannot be ignored,” noted Bill Fleishman, president, Cone. “We work with a range of clients from Fortune 500s to entrepreneurs, and our message remains the same. Today’s marketers, no matter the product or service, must learn how to sway the conversation by connecting with those who have significant influence over their peers and will champion the brand message.”

Product info now at consumer’s fingertips

Survey data suggest this year-over-year increase in online verification may be attributed to near-universal access to the Internet and the pervasiveness of the smartphone. Today, online product or service information is literally at consumers’ fingertips with nearly three-out-of-five (59 percent) reporting that they are more likely to research recommended products online because they can easily access applications on their mobile phones, and 81 percent crediting wide-spread access to the Internet.

Americans more careful about spending

The increase in online purchase verification may also be attributed to careful spending. Americans are nearly 25 percent more likely to verify recommendations for high-cost purchases, such as cars, today than they were in 2010 (89% today vs. 72%), while moderate- and low-cost purchases did not experience the same jump.

“Today’s consumers want reassurance before loosening their purse strings, and personal recommendations alone are just not enough to guarantee a purchase,” explained Mike Hollywood, director of New Media, Cone. “The explosion of online word-of-mouth channels and the adoption of online verification have forever changed the marketing landscape. Targeting the right people is a marketer’s first step toward influencing the conversation.”

When logging on to learn more about a potential purchase, Americans are increasingly putting their trust in articles and blog posts. In fact, consumers are 50 percent more likely today than in 2010 to look to articles and blogs for recommendation verifications (42% in 2011 vs. 28% in 2010).

Articles and blogs may still lag behind product information (69%) and consumer reviews (64%) as preferred sources of information, but they are growing in importance. And this may continue because consumers say a trustworthy source is less about the channel and more about the author.

Americans say the most trustworthy sources will have used the product or service before (69%) or be considered a credible expert in the space (60%). Reporters and bloggers who have gained recognition as subject-matter experts through product/service trial and error have the opportunity to draw consumers in with their informed recommendations.

The 2011 Cone Online Influence Trend Tracker fact sheet