FORT MYERS, FL – CallMiner, a company selling speech analytics software, has closed on its $4 million round from from Boston-based Sigma Partners, Durham, NC-based Intersouth Partners, and Florida-based Inflexion Partners, and an undisclosed strategic partner. It plans to use the funds for expansion.
Other Investors in the company include Village Ventures, Williamstown, MA; and In-Q-Tel, the U.S. Intelligence venture arm based in Arlington, VA.
We reported that the company had raised a portion of the round in early August.
Founded in 2002, CallMiner sells enterprise speech analytics software.
CallMiner’s President and CEO Terry Leahy said, “CallMiner’s industry leading speech analytics platform – Eureka – continues to gain rapid traction in the marketplace as evidenced by two consecutive years of triple digit marquee customer growth and corresponding revenue growth.”
Its clients include Continental Airline, Daimler Financial Services, and Comcast, among others.
The company raised an C round in an undisclosed amount in March, 2009, a $10 million B round in 2006 and a $2.8 million A round in 2004.
CallMiner presented at Tech Media’s 2010 Southeast Venture Conference.
More and more companies are using call analytics to examine those recorded service calls. Most of the calls we make to companies now let you know you’re being recorded or might be. They often run speech analytics on the recordings.
For TechJournal South’s profile of the company in Feb. 2010 see:
CallMiner digs actionable gold from service calls
Southeast Venture Conference, February 29 – March 1, 2012 at the Ritz Carlton in Tysons Corner, VA – Where Smart Money Meets Smart People.
www.seventure.org
© 2010, TechJournal South. All rights reserved.
Tags: Boston, CallMiner, Durham, Florida, Inflexion Partners, Intersoutch Partners, NC, Sigma Partners, speech analytics
