Archive for September, 2010
Thursday, September 30th, 2010
 Michael Bird, Chief Revenue Officer, Netprospex
By Allan Maurer
BOSTON –A major element in using social networking well is to create a process in which the customer engages with the company and the company, in return, engages with the customer. So says Michael Bird, chief revenue officer at Netprospex. One company doing it in a way others can learn from, Bird says, is Best Buy.
“What they’ve been able to do, their application of this, has been amazing,” Bird says. Via their “Twelpforce” on Twitter, Best Buy engages both its own workforce and its customers.
Something a lot of companies could do
“We all love buying the latest gadget, but then you plug it in and it doesn’t work and we all dread calling customer service. We expect to be let down. It’s just a question of how hard you fall. But they have used Twitter to attack this issue headon building their reputation and creating evangelists of their customers.”
By encouraging their employees to join the Twelp Force and participate in helping people solve problems, they engage their employee base while solving problems for customers in real time.
“It’s something a lot of companies could do,” says Bird.
Netprospex, addresses the key problem in doing business of knowing who to talk to. “You can spend a lot of time and energy trying to figure that out,” he says. Netprospex uses crowd-sourced methods to collect user-contributed business contacts. It also includes social media connections for contacts.“If someone goes to a conference and collects 50 business contacts, he can upload them to Netprospex and we’ll send him 50 of ours,” explains Bird.
Bird is likely to make quite a few new contacts himself when he appears at the third annual Internet Summit in Raleigh, NC, Nov. 17-18, which in addition to participants from top Internet brands, draws around 1,000 attendees.
Bird has deep experience in sales, media and the tech field. He has nearly 20 years experience in media, six with CNET Networks and 13 years with Ziff Davis Publishing. He was with BzzAgent, a company that pioneered developing word-of-mouth media, helped launch a small Internet company and helped build a boutique venture capital firm, a $50 million fund that invested in early stage startups.
A new level of influence
In that time, he’s seen social networking take on “A new level of influence. The culture is evolving and using it in a much deeper way. It has started to permeate the skin and enter the central nervous system.”
Although you have to drop into the teens on Netprospex’s Social Index of the top 50 companies using social media in its Social Business Report before you find a non-tech company at the forefront, even many smaller firms are managing to use social media well, says Bird.
As an example, he points to the food trucks bringing a variety of gourmet meals in numerous cities now. “They promote where they’re going to be through social media, Twitter, Facebook. You should see the lines, they’ve built so much demand and engagement. They’ve built a phenomenal business that’s growing astronomically.”
Smaller companies have an advantage in using social media, he says. “They’re not as encumbered by bureaucracy. And, he points out that by using the Internet and social media they can compete nationally or even internationally.
Creating brand evangelists
The way to get some bang for the buck out of social media, says Bird, is to create evangelists for a firm and its products. To do that, he says, “Once you sell someone a product, you create an evangelist by solving a problem.”
It may not be as hard as some might think, however. “You would be amazed at how much enthusiasm people actually have for brands,” he says.
“A huge percentage of conversation is about a product, a car someone drives, the PC they use, a movie they liked, where to go to dinner. We talk about products all the time and generally in positive ways.”
So, once you engage with a customer, provide them with information that makes them feel like an insider. “Give them information that makes them feel as if they went to a BBQ and talked with the brand manager. Tell them all the stuff you can’t say in an ad. Your level of engagement will go through the roof and you can’t get them to stop talking to you.”
Now that’s a problem lots of companies would be happy to have.
Tags: Best Buy, brand evangelists, Events, facebook, food trucks, Internet Summit, Michael Bird, Netprospex, social media, twitter Posted in Carolinas, Events, Internet/New Media, North Carolina | 1 Comment »
Thursday, September 30th, 2010
RALEIGH, NC – Every minute of every work day employees are bombarded with distractions they must work with or around to get things done.
Whether it’s the meeting that runs 30 minutes over, the Blackberry that won’t stop buzzing, office gossip about the newest employees or even family matters, there are a myriad of conflicting matters vying for employees’ attention.
According to a recent survey by Workplace Options, 42 percent of workers are extending their workdays by coming in early or staying late in order to avoid distractions.
But what happens to those who contribute to the constant interruptions? According to the survey, nearly one in four employees (22 percent) are aware of someone in their workplace who has been fired for wasting time in the office, disrupting other employees or partaking in other distractions.
It is estimated that American businesses lose around $650 billion a year through workplace distractions, according to Jonathan Spira, chief analyst of consulting firm Basex, who authored a report called “The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity.”
And according to the Workplace Options survey, it’s evident why: more than half of those polled (53 percent) report that distractions in the workplace impact their productivity.
Workplace Options offers some tools to mitigate such distractions, which is why they did the survey.
But, Personally, we think the survey offers some good reasons more companies should consider having at least some employees work from home. The lack of daily commutes, office interactions, and time in hour crunching meetings frequently leads to increases in production and worker satisfaction.
Results from the Workplace Options survey reveal employees are most distracted by some of the following activities in the workplace:
- Personnel (office romances, water cooler gossip, etc.): 24%
- Technology (emails, phone calls, social media, internet glitches): 23%
- Meetings /Luncheons: 12%
- Surroundings (loud coworkers, music or television noise, lack of privacy): 6%
- Celebrations (birthdays, baby showers, sports): 4%
“It’s expected that employees will be inundated with plenty of distractions throughout the workday,” said Dean Debnam, chief executive officer at Workplace Options. “The important thing to remember is for employees to find a way to balance their work day and find ways to focus.
For example, if employees have assistance in taking care of their personal issues and family matters, they can concentrate on work related activities while in the office.”
Other noteworthy findings from this survey include:
- 58 percent of employees feel that having a handheld device increases their productivity.
- Yet, 35 percent of employees report their handheld device increases distractions during their workday.
- And 50 percent of those who own handheld devices claim they are an increased distraction in their personal life.
- 55 percent of employees feel having access to social media at the office is either “somewhat” or a “significant” distraction.
For those who find it more difficult to balance personal issues, technology, and their office surroundings, 33 percent of workers believe it would help their productivity if employers provided work-life benefits aimed at alleviating stress caused by such distractions.
The national survey was conducted by the North Carolina firm of Public Policy Polling, August 6-9, 2010. The survey polled 606 working Americans and has a margin of error of +/- 4.0 percent. Full survey results can be viewed at www.workplaceoptions.com/polls.asp
Tags: NC, Raleigh, Workplace distractions affect productivity, Workplace Options Posted in Studies, surveys, reports, Tech Culture | 1 Comment »
Thursday, September 30th, 2010
WASHINGTON – One Economy, a global nonprofit that uses innovative approaches to deliver the power of technology and information to low-income people, has named Kelley Dunne will serve as the new CEO. Dunne will assume the role by the end of 2010.
Dunne joins One Economy with more than 20 years of experience in the telecommunications industry, including the successful creation of DigitalBridge Communications Corp. and leadership positions at One Point Communications, Verizon and AT&T/Bell Labs. He also served in the U.S. Army Signal Corps as both an enlisted service member and an officer.
Dunne is recognized as an industry pioneer in deploying some of the first 4G broadband wireless capabilities across the country. As the CEO and co-founder of DigitalBridge, he led the organization to become one of the leading wireless WiMAX operators in the United States.
He also initiated and launched Verizon’s Rural Broadband Initiative, leading some of the most innovative broadband wireless deployments in rural markets, Native American reservations, low-income housing areas and U.S. military bases.
More than 19 million people have used One Economy’s online tools and resources, including the Public Internet Channel, the company says.
Tags: IT for low income people, Kelley Dunne named CEO, One Economy Posted in Internet/New Media, IT, People, Potomac, Washington, DC | Comments Off
Thursday, September 30th, 2010
HERNDON, VA – Deltek, Inc. (Nasdaq: PROJ), the leading provider of enterprise applications software and solutions for project-focused businesses, is acquiring INPUT Inc. for $60 million in cash.
Based in Reston, VA, INPUT has nearly 200 employees and had revenues of $26.2 million for 2009 – an increase of 13% from 2008. With more than 2,100 customers, INPUT enables companies to successfully identify and develop new business opportunities with federal, state and local government and other public sector organizations.
Many of the largest government contractors and agencies rely on INPUT for the latest and most comprehensive opportunity database and market research information.
Deltek says that the addition of INPUT’s opportunity intelligence and business development capabilities to its comprehensive portfolio of government contracting solutions and its govWin network expands Deltek’s product offerings to manage all facets of the government contracting value chain from opportunity identification to project delivery.
Tags: DC, Deltek acquires Input for $60 million, government contractors, Herndon, IT, Reston, VA Posted in Acquisitions, Government/Defense, IT, Potomac, Virginia, Washington, DC | Comments Off
Thursday, September 30th, 2010
MARIETTA, GA – MiMedx Group, Inc. (OTC Bulletin Board: MDXG), an integrated developer, manufacturer and marketer of patent protected biomaterial-based products says it plans to raise $5 million through a Private Investment in Public Equity (PIPE) offering.
he net proceeds of the offering will be used to provide working capital for the Company’s expanded global sales and marketing initiatives for its HydroFix Vaso Shield and HydroFix Spine Shield products.
It will also facilitate further development activities related to advancing the company’s other HydroFix technology platform products and its multiple CollaFix technology platform products through the regulatory process.
HydroFix is a durable, permanent, and synthetic biomaterial, designed for multiple orthopedic soft tissue applications.
The company completed a $5 million PIPE in 2009.
Tags: biomaterials, GA, Marietta, MiMedx Group, PIPE Posted in Biotech, Georgia, Money | Comments Off
Thursday, September 30th, 2010
WASHINGTON – InZero Systems, a Herndon, VA firm is attracting quite a bit of press coverage for a computer security system it has invited government and private experts and hackers to break. They have so far failed.
CNET and other national media have reported on the company’s device and it is getting another dose of national publicity this weekend.
Only a device that can trap cyber attacks before they reach a computer can protect America’s vital computer systems, former NATO commander Wesley Clark said on the syndicated TV talk show White House Chronicle that will be aired nationwide this weekend.
Clark was referring to the InZero Gateway Computer. Since last June, it has successfully blocked more than 25 million cyber attacks after InZero challenged hackers around the world to try to break in.
For TechJournal South’s earlier profile of the company see: InZero bars the bad guys.
Incredible implications
“This technology has incredible implications,” Clark told White House Chronicle Host Lewellyn King. “If it could be adopted, it could virtually shut down the idea of cyber war. This technology can block cyber intrusions and still remain open for communications.”
Clark, who serves as chairman of InZero’s advisory board, said the technology was developed by a Ukrainian scientist who realized that no amount of software patches could permanently stop cyber attacks.
It is essentially a computer within a computer, he explained. All messages coming to the host computer are first checked instantaneously by the InZero computer for malicious software. The InZero device traps anything suspicious before it can reach the host computer.
Government and business are spending billions of dollars on software solutions to cyber threats, Clark said, only to see cyber attackers defeat them to gain access to critical data and damage the host computer.
Under attack every day
“We are under cyber attack every day,” Clark told King. “There are tens of thousands of people who try to enter people’s computers, steal their data, take intellectual property, disrupt systems. It’s already an ongoing battlefield.”
This edition of the White House Chronicle will be aired first in Washington on WHUT (Channel 32) on Friday at 6:00 p.m. In Washington, it also will be aired on WETA (Channel 26) on Sunday at 9:00 a.m. and again on WHUT Sunday at 10:30 a.m. and 6:30 p.m.
It also will be carried by Sirius XM Radio (Channels 110 and 130) nationally on Saturday at 9:30 a.m.
The show will be aired on more than 300 public and commercial TV stations nationwide, and will be carried by the Voice of America.
InZero Systems began operations in 2005 with the goal of providing organizations with a far more effective, yet fundamentally different approach to protecting sensitive data. Headquartered in Herndon, Va., the company is led by cyber security experts, entrepreneurs, and Fortune 100 senior executives and has grown to more than 60 employees. More information about the InZero Gateway can be found at www.InZeroSystems.com.
Tags: computer security, Gateway Computer, Herndon, InZero Systems, VA, Wesley Clark Posted in Internet/New Media, IT, Potomac, Virginia | Comments Off
Wednesday, September 29th, 2010
By Allan Maurer
 Bob Young, CEO Lulu.com
RESEARCH TRIANGLE, NC – Bob Young, founder and CEO of Lulu.com and co-founder of open source provider Red Hat says that changes are happening so rapidly in the publishing world that language itself puts constraints on how he can talk about them. For one thing, he says, “There is no such thing as a book.”
Young says that will be the theme of his talk at the third annual Internet Summit at the Raleigh Convention Center Nov. 17-18. Young is one of many top executives, entrepreneurs, and Internet gurus from Playboy, foursquare, Google, Yelp, salesforce.com and other top Internet venues slated to participate in the 2010 Summit.
Young, who cheerfully admits he loves good old fashioned dead tree books “with a passion” and even collects old dictionaries, says he thinks it will be a while yet before printed newspapers and books go the way of the dinosaur.
“I think there will be an ongoing role for the paper-based media. At the very least their role is to serve old geezers like me and I have to admit it’s painful at the age of 56 to refer to myself as an old geezer. But I much prefer to read a paper newspaper. It’s part of who I am to read a paper every day.”
Advertisers know that people like Young and others of his generation also have most of the disposable income in America and make most of the high end purchases such as a Mercedes, so they’ll continue to support printed media, he says.
Nevertheless, fundamental change is underway in the publishing industry, he says, and one change is our notion of just what a book is.
Books: a figment of our collective imagination
“Books,” says Young, “are a figment of our collective imagination. We need to reset what we previously thought of as books and think about them fundamentally differently and the industry is in the process of proving that.”
One area of the publishing industry changing quickly is in the e-reader space, Young notes. “Everyone keeps talking about these e-readers as if there is one that is going to replace the paper book,” he says. “There will not be one.”
Talking to e-book makers such as Sony, Amazon, Google and Apple with its iPad and analysts covering them, Young says, “They all act as if there is some sort of ‘answer’ and all they have to do is discover what the ‘answer’ is and they’ll put everyone else out of business. In other words, they’re going to invent the next version of the book.”
Not so, says Young.
“My answer is, ‘hold on.’ Now that the book has been freed from paper, you have to focus on what the actual value of the particular content you are talking about. A dedicated reader is great for a John Grisham novel. I would argue that Amazon’s Kindle is a great reader for a novel.”
But it is far less useful for reading a text such as Economics 101, says Young. For that, as for news, a fully interactive device with links is much more effective.
E-readers certainly have their advantages. Amazon says it is now selling more books in Kindle versions than traditional hardcovers. We commented that we already have a bookshelf full of electronic volumes on the Wi-Fi Kindle we bought.
Take a library to the beach
Young points out that they’re growing in capacity and speed. “You’ll be able to take whole libraries with you to the beach,” he says. “You’ll be able to take more books with you to your lawn chair on holiday than exist in a Barnes & Noble store.” That, of course, poses problems for Barnes & Noble, because “Getting your hands on content is no longer the reason you go to a Barnes & Noble.”
But, says Young, all the first generation e-reader devices are “All trying to be the four-door sedan, the popular item in the market. You’ll see a couple of four-door sedans, but successful guys will build pickup trucks and dump trucks and family minivans. They’ll build a version that is really good for reading Economics 101 textbooks or reading newspapers or reading novels. You’ll have different readers for different content.”
They won’t all be dedicated readers, he says. “Some will be the iPhone you carry in your pocket. Some the browser on a computer. Some will be dedicated readers.”
Helping the author sell more books
Lulu.com, says Young, is focused on the same core mission it began with: to help authors make more money from their work. Publishers are still important in helping authors market and sell their work, although traditional publishers need to reevaluate their roles.
Lulu.com, Young says, is looking at creating tools to help authors market their books across a wider territory on the Internet. “We want them on Amazon, but it’s only one of tens of millions of markets that exist across the Internet that would benefit from your content. If you’ve written a book on the Lusitania, you want it on Amazon, but you also want it on all the marine history sites out there and that’s what Lulu.com is pushing toward.”
The firm already gives authors a much higher percentage of the money a ‘book’ makes than traditional publishers. One NC State author who has found quite a few faults with Lulu.com nevertheless continues to publish through the site. Young had coffee with her not too long ago and after listening to her litany of complaints, he asked her why she still stayed with the firm. She said she did make about $25,000 selling only 5,000 or 6,000 copies of her work. That’s far more than she would get from traditional publishers for that number of copies sold.
Young says he’s still working on his Internet Summit talk and is likely to rip it up and start over a few times before the event itself. “As you compose a talk you’re also in the market learning more and find new pieces of data, so you compose right up until the day you actually give it.”
One of the problems he faces right now as the publishing industry rapidly evolves, is coming up with new language to talk about that changing idea of the ‘book.’
His composition process must work fairly well. After his first Internet Summit talk a few years ago, people streaming out of his room gave him rave reviews for giving them useful insights.
Posted in Uncategorized | 1 Comment »
Wednesday, September 29th, 2010
LONDON – The latest survey from the IT Job Board has examined what makes individuals more productive, and shows a clear link between good management and productivity in IT workers.
Responses indicated that the biggest negative factor on productivity is lack of clarity in instructions for the task in hand (65.8%), whilst the biggest single motivator for productivity is “satisfaction of finishing a project and knowing I’ve done a good job” (85.6%).
Earning respect from colleagues and money are also significant motivators, which point to the need for managers to create a culture of praise and reward for good work.
Nearly two thirds of respondents said they could remain productive for over an hour and a half without a break. However, health and safety recommendations mean that workers should take a 10-minute break away from the screen, for every hour spent in front of it – for the sake of their eyes and to avoid Repetitive Strain Injury (RSI).
“Given that 84% of respondents acknowledge that taking a break regularly does make them more productive, it would seem good practise for management to encourage this,” said Alex Farrell, managing director of The IT Job Board. “However, responses also made clear the value of choice over break time.”
Other areas that enhance IT workers’ productivity include: -
60% said being able to see progress by ticking off tasks helped them become more productive
60.4% said that working on their own increased their productivity
58.6% noted that they were more effective in the morning
Switching between tasks and allocating time slots to certain assignments were also noted as having a positive effect.
Interruptions from colleagues (48.6%) and noisy offices (51.4%) have a negative effect on productivity – this is again something that managers can influence. And whilst some IT workers admit to having been distracted by games on their phone, online banking and online shopping, news websites are, surprisingly, a far bigger lure for procrastinators.
In the comments made, it was clear that many people are extending their productivity by prolonging their day, either by working overtime, working from home, or starting early, something managers should be aware of to avoid ‘burn out’.
“As an individual you need to have a tight grip on the priorities of the business,” added Farrell. “Communication with direct management is key. IT professionals should set a work schedule in advance, agreed with their direct manager. Setting expectations up front will ensure that the goalposts don’t move and that you can remain focussed and effective.”
Tags: IT Job Board, IT productivity Posted in Internet/New Media, IT, Studies, surveys, reports, Tech Culture | Comments Off
Wednesday, September 29th, 2010
 Jonathan J. Judge
ATLANTA – First Data Corp., an electronic commerce and payment processing firm, has named Jonathan J. Judge CEO.
Previously, Judge served as president and CEO at Paychex, Inc., a publicly traded, leading provider of payroll, human resources and benefits outsourcing solutions for small- to medium-sized businesses located in Rochester, N.Y. He will relocate to Atlanta, where First Data is headquartered.
udge succeeds Joe Forehand, chairman of First Data’s board of directors and a senior advisor at KKR, who was also serving as the company’s interim CEO. Forehand will continue to serve as chairman of the board.
During each year of Judge’s tenure as CEO, Paychex was ranked among Fortune magazine’s “100 Best Companies to Work For.” Also in 2010, Computerworld magazine ranked Paychex for the sixth consecutive time as one of the best places to work in information technology.
Before serving at Paychex, Judge was the CEO for Crystal Decisions, a private $300 million software company providing business intelligence solutions. In December 2003, the company was purchased by Business Objects, a rival business intelligence software vendor, for approximately $1.2 billion. Judge helped integrate the two companies through 2004.
Tags: Atlanta, First Data Corp., GA, Jonathan J. Judge named CEO, payments processing Posted in Georgia, Internet/New Media, IT, People | Comments Off
Wednesday, September 29th, 2010
BONITA SPRINGS, FL – Tigris Pharmaceuticals Inc., a drug development company, has completed a private placement of Series C Convertible Preferred Stock resulting in gross proceeds of approximately $6.5 million.
The financing, which was led by Neil Flanzraich, also included current investors Wexford Spectrum Investors, and Sonostar Capital Partners, and other institutional and individual investors.
Flanzraich has been named executive chair of the company’s board.
Tigris intends to use the proceeds from the financing primarily to advance the development of its clinical product pipeline, including its lead compound, Aminoflavone pro-drug (AFP-464), a novel anticancer agent. It has shown some effectiveness in inhibiting tumor cell growth, with breast, ovarian, lung and renal tumor cell lines exhibiting particular sensitivity to the compound.
The company is initiating a Phase II clinical trial of the product in patients with breast cancer.
It is is also conducting a multi-center Phase I dose escalation study for GGTI-2418, another first-in-class agent.
We hope the large number of new, first-in-class anti-cancer treatments in pipelines of Southeast firms continue to show muscle in the fight against the disease.
–Allan Maurer
To contact TJS editor Allan Maurer: Allan at TechJournalSouth dot com.
Tags: Bonita Springs, cancer treatment, financing, FL, private placement, Tigris Pharmaceuticals Posted in Biotech, Florida, Healthcare, Money, Pharma | Comments Off
|
|
|